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122 articles for “customer experience”
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Enhancing Customer Operational Efficiency & Customer Experience by using Total Quality Management
Abstract: The goal of Total Quality Management (TQM) is to improve production performance and customer satisfaction by adopting systematic, organization-wide quality improvement practices. TQM places a strong emphasis on all staff members being involved with ongoing process, product, and enhancement efforts. This paper explores the relationship between TQM practices, production performance, and customer satisfaction in modern businesses. Through a review of literature and case studies, the research highlights how TQM’s core …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 · pp. 26–30 Read article
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Design and Implementation of an Online Food Ordering System
Abstract: This study illustrates how the Online Food Ordering System has been tailored specifically to address the operational needs of Hotel Ambika, a semi-urban establishment. The system is designed to offer customers a smooth and interactive experience, allowing them to navigate through an organized menu, personalize their orders, and complete transactions with minimal effort. By using secure payment gateways and a virtual cart for easy order management, the system ensures a …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 106–115 Read article
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The Rise of AI in E-Commerce: Transforming Shopping Experiences
Abstract: The field of e-commerce is transforming due to the integration of artificial intelligence, offering businesses fresh possibilities to enhance customer experiences, streamline operations, and foster expansion. This article explores the transformative impact of artificial intelligence (AI) on various aspects of e-commerce, including personalized shopping experiences, intelligent chatbots and virtual assistants, predictive analytics for inventory management, dynamic pricing strategies, visual search and image recognition, fraud detection, and security measures, augmented reality …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 11, Issue 1, 2024 · pp. 22–26 Read article
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An AI Integrated Online Hotel Management System
Abstract: The rapid advancement in technology across all industries around the globe has paved the way for hospitality sector to reap benefits. Hotel management software has come an extended way in assisting hoteliers to amend the way their business functions. Hotel Management system includes many activities viz., maintaining hotel guest’s records, booking, doing registrations, posting of bills and input room hotel rates, etc. Thus, handling the items manually creates great challenges …
Published in Journal of Web Engineering & Technology Read article
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PG Life Management System
Abstract: The PG Life management system marks a major improvement in managing affordable housing, hotels, and dining options for postgraduate students. The platform integrates tools, task management, and learning resources to increase productivity and reduce stress associated with academic success. PG Life offers a user-friendly platform with flexible features, supporting college students in maintaining academic integrity and success. Its focus on transparency and clear communication improves the hotel guest experience, fosters …
Published in Journal of Web Engineering & Technology · Vol. 12, Issue 1, 2025 · pp. 20–24 Read article
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Design and Implementation of an Automatic Tea Vending Machine Using Arduino Uno and Android-Based Customization System
Abstract: The Android app-based Automatic Tea Vending Machines are a clever and creative way to automate the tea-making process while providing consumers with a customized experience. The Arduino Uno microcontroller, which powers key functions like ingredient delivery, water heating, and customizable settings, is the foundation of this system. To ensure consistent and superior tea preparation, a kettle is used to heat water to the ideal temperature. Users may simply and remotely …
Published in Recent Trends in Electronics Communication Systems · Vol. 12, Issue 2, 2025 · pp. 1–7 Read article
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Optimizing Customer Care Centre Performance: A Data Analytics Approach
Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …
Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article
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E-Commerce and AI: Product Recommendation and Pricing
Abstract: E-commerce has evolved from a simple online storefront to a complex ecosystem driven by data and demanding personalized experiences. In this highly competitive environment, businesses are continuously looking for new ways to entice and keep customers. Artificial intelligence is growing as an effective instrument, offering a multitude of applications that are transforming the e-commerce industry. This study will look at the important areas wherein AI is having a substantial impact, …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 2, 2025 · pp. 37–45 Read article
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Artificial Machine Intelligence Language for Banking Chatbot
Abstract: The developed system introduces a banking chatbot utilizing Artificial Intelligence Markup Language (AIML) to enhance customer interactions within the banking sector. With the increasing demand for efficient customer service and the adoption of automated systems, chatbots have emerged as a pivotal solution for banks to streamline operations and improve user experience. The proposed banking chatbot leverages state-of-the-art natural language processing (NLP) algorithms powered by AIML to interpret user queries, provide …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 8–13 Read article
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Big Data, Big Impact: The Role of Analytics in Modern Business
Abstract: In modern business, “Big Data” signifies the vast amount of data collected from various sources, and “Big Data Analytics” refers to the process of analyzing this data to extract valuable insights, enabling companies to make data-driven decisions, optimize operations, better understand customers, and ultimately gain a competitive edge by identifying trends, patterns, and opportunities that might otherwise be missed. This study analyzes large datasets, by which businesses can gain deeper …
Published in Journal of Advanced Database Management & Systems · Vol. 12, Issue 2, 2025 · pp. 01–11 Read article
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Human-Centered AI in Museums: Enhancing Accessibility and Visitor Engagement
Abstract: Artificial intelligence (AI) is being used extensively in museums, which are cultural and learning spaces, to improve accessibility, optimize environmental conditions, and improve visitor experiences. Traditional museum designs are evolving to accommodate the demands of contemporary visitors, as they frequently fall short in properly engaging various audiences. AI-powered tools like augmented reality, machine learning, and smart sensors allow museums to design customized, adaptable spaces. Based on real-time visitor data, these …
Published in Journal of Structural Engineering and Management · Vol. 12, Issue 1, 2025 · pp. 27–33 Read article
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Remote Control Cars: A Study on Design, Mechanics, and User Experience
Abstract: The number of people who like driving remote-control cars has skyrocketed over time, and many of them are searching for high-performance cars that will give them thrilling experiences. Using a nitro-powered engine, the Nitro Remote Control Car Design and Fabrication project aims to develop a cutting-edge, powerful remote-controlled car with exhilarating performance and speed. The remote control car is designed to provide better customer experience and works well. Thanks to …
Published in Journal of Microelectronics and Solid State Devices · Vol. 11, Issue 1, 2024 · pp. 25–31 Read article
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FoodieBot: A Conversational Food Ordering Chatbot Using Node.js and Microsoft Bot Framework
Abstract: This article delves into the development of a food order chatbot, leveraging Node.js alongside the Microsoft Bot Framework. The burgeoning popularity of chatbots within the food industry stems from their capacity to streamline the ordering process while simultaneously enriching customer experiences. In this study, we explore the implementation process, features, and advantages associated with crafting a food order chatbot, utilizing Node.js as the backend programming language and the Microsoft Bot …
Published in Journal of Advancements in Robotics · Vol. 11, Issue 2, 2024 · pp. 14–18 Read article
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E-commerce: What's Going on Now and What Will Happen in the Future
Abstract: The rapid expansion of e-commerce is changing the way people trade, shop, and do business all over the world. This article looks at the current trends that are impacting the digital marketplace, such as the expansion of mobile commerce, social commerce, personalisation driven by artificial intelligence, and the growing importance of ethical and sustainable consumer practices. It also looks at how new technologies like augmented reality, blockchain, and the Internet …
Published in E-Commerce for Future & Trends · Vol. 12, Issue 3, 2025 Read article
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Indian Entrepreneurs' Role in E-Commerce
Abstract: The e-commerce industry in India has experienced unprecedented growth as a result of the rapid penetration of the internet, the availability of affordable telephones, and the shifting behaviors of consumers. Using technology, ingenuity, and locally tailored solutions, Indian businesspeople have been at the forefront of this transformation, which has enabled them to serve a massive and varied market. An examination of the ways in which Indian e-commerce firms have triumphed …
Published in E-Commerce for Future & Trends · Vol. 12, Issue 2, 2025 · pp. 01–15 Read article
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RFID Based Smart Trolley Billing System Using IoT
Abstract: Customers experience better retail interactions while operations become more efficient in the modernizing retail industry. Shopping through traditional methods requires lengthy manual scanning for products and billing operations leading retailers to require automation solutions for streamlining these processes. This system consists of RFID detection alongside 8051 microcontroller processing and load cells monitoring and uses IoT communications and relay controls to power an intelligent automated shopping cart. Real-time data tracking functions …
Published in Journal of Semiconductor Devices and Circuits · Vol. 12, Issue 3, 2025 · pp. 1–8 Read article
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Big Data Analytics for Effective Decision Making in Business Intelligence
Abstract: In this study, we explore the significance of Big Data Analytics (BDA) in enhancing decision-making processes within Business Intelligence (BI) frameworks. It involves processing vast volumes of data from various sources, enabling businesses to identify patterns, trends, and correlations that were previously unnoticed. This analytical power enhances strategic planning, customer understanding, operational efficiency, and competitive advantage. Through advanced algorithms and machine learning techniques, businesses can predict future trends, optimize operations, …
Published in Journal of Advanced Database Management & Systems · Vol. 11, Issue 1, 2024 · pp. 23–28 Read article
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E-Commerce Bike Selling Website
Abstract: “RideXpert”, a selling website, is an online platform designed to facilitate the buying and selling of bicycles. Its purpose is to connect sellers and buyers conveniently and efficiently, eliminating geographical limitations and allowing for a broader market reach. These websites typically feature a diverse range of bicycles, catering to various preferences and needs, including road bikes, mountain bikes, hybrids, and more. To facilitate the purchasers many useful features have been …
Published in Journal of Web Engineering & Technology · Vol. 11, Issue 3, 2024 · pp. 15–21 Read article
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Real-Time Supply Chain Monitoring with Blockchain: A Decentralized Approach
Abstract: This study presents the development and implementation of a Blockchain-Enhanced Shipment Management and Tracking System (SMTS) to address key challenges in the logistics and shipping industry, such as inefficiencies, lack of transparency, security concerns, and high operational costs. Utilizing blockchain technology, particularly Hyperledger Fabric, the SMTS creates a decentralized, immutable ledger that enhances real-time shipment tracking, ensures data integrity, and improves security by reducing fraud and unauthorized tampering. Smart contracts …
Published in Trends in Electrical Engineering · Vol. 14, Issue 3, 2024 Read article
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Automated Systems for Efficient Medical Stores
Abstract: Medication plays a crucial role in today’s world, and with technological advancements, automation has become essential to save time and effort. One such innovation is “Medical Store Automation”, an automated system designed to enhance healthcare management. This system incorporates an automatic drawer-opening or cabinet system integrated with stock inventory. Its primary objective is to locate the desired medicine quickly by automatically opening the corresponding drawer, minimizing time spent searching. This …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 2, 2025 · pp. 13–20 Read article