service
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article
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Smart Service Solutions AI: AI-driven Multimodal Search for Home Appliance Support
Abstract: The global home appliance services market is projected to reach USD 1,203.11 billion by 2032, driven by smart household appliances. Essential services like installations, maintenance, and repairs ensure optimal performance and longevity, leading to higher customer satisfaction and loyalty. The service station partner ecosystem is crucial for ongoing support and profitability. However, challenges such as identifying the right manuals, finding relevant parts, and providing accurate instructions must be addressed to …
Published in Journal of Instrumentation Technology & Innovations · Vol. 15, Issue 3, 2025 · pp. 27–43 Read article