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18 articles for “voice of the customer”
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Industry Responsive Metallurgical Engineering Education Quality Through TQM
Abstract: There is impending shortage of metallurgical engineering fresh graduates, partly due to their exodus into more remunerative and rosy sectors. This paper attempts to highlight the problems and also offers conceptual solutions to abate them. One of the most potent solutions lies in the requisite motivation of students to get thickly absorbed in the TQM (total quality management) environment. This paper attempts to pose issues and map the framework for …
Published in Journal of Materials & Metallurgical Engineering · Vol. 4, Issue 1, 2014 · pp. 13–22 Read article
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Implementation of Maintenance Quality Function Deployment in Kulfi Ice Cream Making Industry
Abstract: Quality Function Deployment (QFD) is a technique in Total Quality Management (TQM) that is used to effectively convert vague customer voices into technical language. It is used to set effective targets for enhancing the products and services provided by an organization. Total Productive Maintenance (TPM) is a reliable method for achieving high quality in maintenance engineering. TPM does not include a technique to incorporate Voice of Customers (VOC) in its …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 Read article
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QFD Methodology Application to Vocational Training Centres: A Case Study
Abstract: The main population of the stakeholders comprised of students, faculty members, industry people, alumni, parents and members of the society. Based on the data collected from stakeholders needs and expectations of the specific customers for vocational training were assessed and finally the customer’s needs were prioritized and analyzed through QFD technique. For the statistical data analysis, the study used the SPSS software package. The results of the study showed that …
Published in Journal of Production Research & Management · Vol. 5, Issue 2, 2015 · pp. 34–51 Read article
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Leaning Pizza to Value production for Competence
Abstract: The ultimate purpose of business activity of making money (Goldrat) is disposed to the customer, in exchange of thevalue served to him, which is essentially tangible. It requires that the organization sustainably invests resources andinitiatives to delight the customer. The objectives are admix of improvement of product and processes, bothtechnically and by improving the softer component including what woo the customer for delight. Towardsimprovement of process and product Quality, it …
Published in Journal of Production Research & Management · Vol. 1, Issue 1-2-3, 2011 · pp. 1–20 Read article
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A Fuzzy Integrated Web-based Quality Function Deployment Application:A Conceptual Analysis
Abstract: The 'voice of customers' drives the Quality Function Deployment (QFD) process, which is a customer-focusedproduct development method. Making decisions is a critical component of the QFD process. Although QFD aids decision-making, its subjectivity results in ambiguity and uncertainty, resulting in less accurate and consistent findings. Fuzzy ideas must be incorporated to deal with the ambiguity and uncertainty inherent in the QFD process. This will result in better decision-making. Businesses can …
Published in Journal of Web Engineering & Technology Read article
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The Rise of AI in E-Commerce: Transforming Shopping Experiences
Abstract: The field of e-commerce is transforming due to the integration of artificial intelligence, offering businesses fresh possibilities to enhance customer experiences, streamline operations, and foster expansion. This article explores the transformative impact of artificial intelligence (AI) on various aspects of e-commerce, including personalized shopping experiences, intelligent chatbots and virtual assistants, predictive analytics for inventory management, dynamic pricing strategies, visual search and image recognition, fraud detection, and security measures, augmented reality …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 11, Issue 1, 2024 · pp. 22–26 Read article
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Human-Centered AI in Museums: Enhancing Accessibility and Visitor Engagement
Abstract: Artificial intelligence (AI) is being used extensively in museums, which are cultural and learning spaces, to improve accessibility, optimize environmental conditions, and improve visitor experiences. Traditional museum designs are evolving to accommodate the demands of contemporary visitors, as they frequently fall short in properly engaging various audiences. AI-powered tools like augmented reality, machine learning, and smart sensors allow museums to design customized, adaptable spaces. Based on real-time visitor data, these …
Published in Journal of Structural Engineering and Management · Vol. 12, Issue 1, 2025 · pp. 27–33 Read article
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Keyless: LQ Based On IOT
Abstract: In recent years, there has been a growing interest in smart home technologies, with smart door locks being one of the focal points due to their potential to enhance security and convenience. Smart door lock systems are transforming access control by offering a keyless alternative for both residential and commercial settings. These electronic locks replace traditional keys with secure methods such as emergency alarms, privacy modes, battery backup, cameras, voice …
Published in Journal Of Network security Read article
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Exploring Artificial Intelligence in Operating Systems for Consumer Enhanced Experience: Knowledge-Based Interfaces for Intelligent User Experience and System Optimization
Abstract: The convergence of knowledge-based systems, machine learning algorithms, and natural language interfaces that provide dynamic and context-sensitive behavior is another foundation for this change. AI-based operating systems are important because they can enhance user experiences via automation, self-optimization, and customization. AI signifies a new era of cognitive computing, from adaptive power management for desktops and embedded systems to predictive text and voice recognition on mobile devices. Furthermore, this ability to …
Published in Journal of Operating Systems Development & Trends · Vol. 12, Issue 3, 2025 · pp. 26–30 Read article
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Monitoring of Ship Deployment Through Emerging Technologies
Abstract: The mission for naval vessels encompasses defining combat tasks, deployment statuses, and timing requirements to optimize combat patrol effectiveness and daily ship management. This involves inheriting, developing, and optimizing ship deployment strategies while establishing new deployment categories with distinct names, connotations, personnel, and equipment needs to ensure organic integration and synergy. Emphasis is placed on maintaining continuity, stability, and forward-thinking to meet the demands of warship combat operations, facilitate management …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 11, Issue 2, 2024 · pp. 59–66 Read article
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Keyless Lock Based on Internet of Things
Abstract: In recent years, there has been a growing interest in smart home technologies, with smart door locks being one of the focal points due to their potential to enhance security and convenience. Smart door lock systems are transforming access control by offering a keyless alternative for both residential and commercial settings. These electronic locks replace traditional keys with secure methods such as emergency alarms, privacy modes, battery backup, cameras, voice …
Published in Journal Of Network security · Vol. 12, Issue 2, 2024 · pp. 18–21 Read article
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Smart Service Solutions AI: AI-driven Multimodal Search for Home Appliance Support
Abstract: The global home appliance services market is projected to reach USD 1,203.11 billion by 2032, driven by smart household appliances. Essential services like installations, maintenance, and repairs ensure optimal performance and longevity, leading to higher customer satisfaction and loyalty. The service station partner ecosystem is crucial for ongoing support and profitability. However, challenges such as identifying the right manuals, finding relevant parts, and providing accurate instructions must be addressed to …
Published in Journal of Instrumentation Technology & Innovations · Vol. 15, Issue 3, 2025 · pp. 27–43 Read article
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The Evolution of Payments: Traditional Bill Methods Compared to Mobile Innovations
Abstract: "Mobile Payment Experiences in the Future" explores the transformative impact of emerging technologies: Artificial Intelligence (AI), 5G connectivity, and biometrics, on the evolution of mobile payment systems, moving beyond today's simple "tap and pay" solutions. As mobile payments become an essential component of global commerce, these innovations are set to redefine the payment landscape by enhancing transaction speed, security, and personalization. AI will enable real-time fraud detection, adaptive user verification, …
Published in International Journal of Mobile Computing Technology · Vol. 3, Issue 1, 2025 · pp. 17–27 Read article
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A Study on Artificial Intelligence in UI/UX Design
Abstract: User interface/user experience (UI/UX) design plays a crucial role in shaping how users interact with and perceive digital platforms, as it directly influences usability, satisfaction, and overall engagement. In today’s rapidly advancing technological era, artificial intelligence (AI) has emerged as a transformative force across multiple industries, and UI/UX design is no exception. The integration of AI into UI/UX has fundamentally changed the way digital interfaces are conceptualized, designed, and delivered …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 13, Issue 1, 2025 · pp. 46–51 Read article
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Enhancing Cyber Security in the Banking Sector Using Biometrics
Abstract: The fast-paced digital evolution within the banking industry has led to a substantial rise in the number of financial transactions conducted through online and mobile platforms. While this transformation has improved customer convenience and service accessibility, it has also exposed banking systems to a wide range of cyber threats, such as identity theft, phishing attacks, credential compromise, and financial fraud. Conventional authentication mechanisms, including passwords and personal identification numbers (PINs), …
Published in International Journal of Wireless Security and Networks · Vol. 4, Issue 1, 2026 · pp. 15–20 Read article
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Biometric Access and Security Integration
Abstract: Biometric access and security integration involves the use of biometric technology, such as fingerprint recognition, facial recognition, iris recognition, or voice recognition, to authenticate and grant access to secure areas, devices, or systems. Integration of biometric technology into security systems enhances the accuracy and reliability of access control compared to traditional methods like passwords or access cards, as biometric traits are unique to individuals and difficult to forge. This paper …
Published in Journal of Mechatronics and Automation · Vol. 10, Issue 3, 2023 · pp. 30–43 Read article
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Developing Techniques for Controlling Different Aspects of Text Generation Such as Tone and Contents
Abstract: Large Language Models (LLMs) have shown excellent text creation quality in Natural Language Processing (NLP). However, LLMs have to satisfy ever-more-complex standards in real-world applications. LLMs are supposed to meet specific user goals, like as mimicking specific writing styles or producing material with poetic richness, in addition to eliminating inaccurate or objectionable content. Controllable Text Generation (CTG) techniques were developed in response to these diverse demands. They guarantee that outputs …
Published in Recent Trends in Programming languages · Vol. 12, Issue 2, 2025 · pp. 34–39 Read article
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Switched Capacitor-based RC Filter
Abstract: Today we know that the demand of low voltage for low power integrated circuits (ICs) are used for growing the portable equipment in all the markets including telecommunication, computers and customer electronics with smaller size. The low voltage need for ICs is also motivated by the new dip submicron complementary metal oxide semiconductor (CMOS) technology scaling that required all transistors of smaller size. In current years, a lot of researches …
Published in Journal of VLSI Design Tools and Technology · Vol. 6, Issue 1, 2016 · pp. 32–40 Read article