Leaning Pizza to Value production for Competence

Priyavrat Thareja Thareja

doi:10.37591/joprm.v1i1-2-3.7127

Abstract

The ultimate purpose of business activity of making money (Goldrat) is disposed to the customer, in exchange of thevalue served to him, which is essentially tangible. It requires that the organization sustainably invests resources andinitiatives to delight the customer. The objectives are admix of improvement of product and processes, bothtechnically and by improving the softer component including what woo the customer for delight. Towardsimprovement of process and product Quality, it is imperative that small, yet potent, initiatives are applied toimprove due competence.The present work is planned to improve both the incorporation of customer requirements (voice of customer)demonstrating the validation of responses with self assessment, through application of Kano analysis. It also reportsthe process value addition carried through rigorous process analysis and by application of the Value StreamMapping (VSM) methodology. The financial benefit accrues form latter, attributed to an improvement in efficiencyby about 83 %. The suggestions / outcomes from former entails both an investment and running expense to improvebusiness prospects and hence competence. The work thus force fits both resource and setup provisions, albeitsimplistically and metaphysically.The study also demonstrates the release of hidden capacity as a result of VSM (since in new scenario the pizza canbe baked in less than half the time), and a better competence, facilitating the paradigm of managing amanufacturing business well. Together with capacity and competence (i.e. the capatence) of a production processhas been substantially improved.