Search
87 articles for “customer interactions”
-
Systematic Literature Review on Web Services in E-commerce and Business Communication
Abstract: This systematic literature review (SLR) provides a comprehensive analysis of existing research on the role of web services in e-commerce and business communication. In today's rapidly evolving digital landscape, web services have become indispensable for facilitating seamless transactions and effective communication in contemporary business practices. This study aims to uncover web services' specific impacts and implications in this dynamic field by synthesizing various scholarly articles. By examining key findings, emerging …
Published in E-Commerce for Future & Trends · Vol. 10, Issue 3, 2023 · pp. 7–25 Read article
-
Using AIML to Enhance Demand Forecasting in Business
Abstract: Artificial intelligence machine learning (AIML) can play a significant role in enhancing demand forecasting in business. AIML is a programming language designed for creating chatbots and conversational agents, but its application extends beyond simple interactions. In the context of demand forecasting, AIML can be utilized to analyze historical data, customer interactions, and market trends. By implementing AIML algorithms, businesses can create intelligent models that learn from past demand patterns, customer …
Published in Journal of Computer Technology & Applications · Vol. 15, Issue 1, 2024 · pp. 35–40 Read article
-
Revolutionising Marketing: Leveraging Blockchain and AI for Impactful Management
Abstract: In today's rapidly evolving business landscape, marketing management faces numerous challenges, including effective decision-making, customer engagement, and data security. Advanced technologies like AI and Blockchain have revolutionized the marketing domain, providing novel solutions to address these challenges. AI plays an essential role in marketing management through its utilization of data analysis, predictive modelling, and automation, providing marketers with the ability to extract valuable insights from extensive data sources, facilitating data-informed …
Published in E-Commerce for Future & Trends · Vol. 10, Issue 3, 2023 · pp. 26–33 Read article
-
Artificial Machine Intelligence Language for Banking Chatbot
Abstract: The developed system introduces a banking chatbot utilizing Artificial Intelligence Markup Language (AIML) to enhance customer interactions within the banking sector. With the increasing demand for efficient customer service and the adoption of automated systems, chatbots have emerged as a pivotal solution for banks to streamline operations and improve user experience. The proposed banking chatbot leverages state-of-the-art natural language processing (NLP) algorithms powered by AIML to interpret user queries, provide …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 8–13 Read article
-
Simple CRM Ticketing Tool
Abstract: The objective of this project is to design and develop a simple customer relationship management (CRM) ticketing tool specifically aimed at small and medium-sized businesses (SMBs) to help streamline customer support operations. The system enables users to raise support tickets for issues, queries, or service requests, which can then be tracked and managed by the support team. Administrators or support staff can assign tickets, update statuses, such as open, in …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 1, 2026 · pp. 1–9 Read article
-
Enhancing Customer Engagement with AI-Driven Movie Recommenders: Integrating Neural Collaborative Filtering, Sentiment Analysis, and Conversational Agents
Abstract: In today’s competitive digital landscape, user engagement is a critical factor for the success of entertainment platforms, especially those offering movie recommendations. This study introduces a comprehensive AI-driven framework designed to enhance customer interaction, satisfaction, and loyalty through the intelligent integration of multiple deep learning models. The system combines three core components: Neural Collaborative Filtering (NCF) for generating personalized movie recommendations based on user behavior and preferences, Long Short-Term Memory …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 3, 2025 · pp. 45–54 Read article
-
Optimizing Customer Care Centre Performance: A Data Analytics Approach
Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …
Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article
-
FoodieBot: A Conversational Food Ordering Chatbot Using Node.js and Microsoft Bot Framework
Abstract: This article delves into the development of a food order chatbot, leveraging Node.js alongside the Microsoft Bot Framework. The burgeoning popularity of chatbots within the food industry stems from their capacity to streamline the ordering process while simultaneously enriching customer experiences. In this study, we explore the implementation process, features, and advantages associated with crafting a food order chatbot, utilizing Node.js as the backend programming language and the Microsoft Bot …
Published in Journal of Advancements in Robotics · Vol. 11, Issue 2, 2024 · pp. 14–18 Read article
-
Develop Institutional Chatbot Using Deep Neural Networks and NLTK
Abstract: Chatbots are intelligent software that can communicate and perform actions like those of a customer service representative. Chatbots are widely used for customer interaction and marketing on social networking and e-commerce sites. AI-based chatbots have the core ability to learn from any question based on initial training on a predefined dataset. A web-based platform provides a broad intelligent foundation for simulating human problem solving. The technology used here is based …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 10, Issue 3, 2023 · pp. 1–7 Read article
-
Comparative Analysis of AI-Enabled Conversational Agents and Recommendation Systems for Real-Time Customer Engagement in E-Retailing
Abstract: The rapid deployment of artificial intelligence (AI) in e-retailing has revolutionized the way companies interact with customers in real time. Conversational agents and recommendation engines are two of the most popular AI techniques used to influence customer engagement, while empirical knowledge on the relative effectiveness of these approaches is rare. To bridge this gap, the current research examines and compares the impact of AI-driven conversational agents to that of AI-oriented …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 2, 2026 · pp. 15–32 Read article
-
Some Recent Developments in Media Technology
Abstract: The creation, distribution, and consumption of material have all changed as a result of the media technology's quick development. The influence of 5G on streaming and interactive media, virtual and augmented reality (VR/AR), blockchain for media rights management, and artificial intelligence (AI) in content creation are some of the current developments in media technology that are examined in this article. The rapid advancement of digital technology in recent years has …
Published in Journal of Multimedia Technology & Recent Advancements · Vol. 12, Issue 1, 2025 · pp. 30–36 Read article
-
3d Hand Interaction in Virtual Space
Abstract: In the realm of augmented reality (AR) and virtual reality (VR), it is necessary to facilitate users' interplay with the digital world. In virtual environments, the system will be able to track the user's hand movements in three dimensions, providing the impression that they are essentially there. The system will adopt a camera component for input, a Python library called Open-CV for real-time video streaming, and a media-pipe library to …
Published in International Journal of Optical Innovations & Research · Vol. 3, Issue 1, 2025 · pp. 13–19 Read article
-
Web Development System for Real Estate
Abstract: The real estate industry is currently undergoing a digital transformation, where a well-designed website has become the foundation of successful real estate ventures in the digital era. The real estate website project aims to tackle a range of challenges encountered by both buyers and sellers in the market. These challenges include limited property options, inefficient property searches, a lack of transparency, communication issues, and cumbersome documentation processes. To conquer these …
Published in Journal of Web Engineering & Technology · Vol. 11, Issue 2, 2024 · pp. 21–27 Read article
-
From Oral to Virtual: The Evolution of Storytelling
Abstract: Storytelling, a timeless art of expressing ideas and emotions, has experienced a revolutionary transformation in the digital era. The emergence of digital platforms like social media, streaming services, podcasts, and interactive apps has completely transformed how stories are created, shared, and experienced. This modern age is marked by accessibility, interactivity, and multimedia convergence, allowing storytellers to reach world audiences in unprecedented fashion. With the advent of the digital era, stories …
Published in Journal of Multimedia Technology & Recent Advancements · Vol. 12, Issue 2, 2025 · pp. 26–32 Read article
-
Design and Implementation of an Online Food Ordering System
Abstract: This study illustrates how the Online Food Ordering System has been tailored specifically to address the operational needs of Hotel Ambika, a semi-urban establishment. The system is designed to offer customers a smooth and interactive experience, allowing them to navigate through an organized menu, personalize their orders, and complete transactions with minimal effort. By using secure payment gateways and a virtual cart for easy order management, the system ensures a …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 106–115 Read article
-
RFID Based Smart Trolley Billing System Using IoT
Abstract: Customers experience better retail interactions while operations become more efficient in the modernizing retail industry. Shopping through traditional methods requires lengthy manual scanning for products and billing operations leading retailers to require automation solutions for streamlining these processes. This system consists of RFID detection alongside 8051 microcontroller processing and load cells monitoring and uses IoT communications and relay controls to power an intelligent automated shopping cart. Real-time data tracking functions …
Published in Journal of Semiconductor Devices and Circuits · Vol. 12, Issue 3, 2025 · pp. 1–8 Read article
-
AI-Powered Chatbot with Sentiment Analysis, Summarization, and Q&A for Business Automation
Abstract: Artificial Intelligence (AI) chatbots have become increasingly significant in recent years due to their ability to automate a wide range of business operations, improve user interaction, and create more efficient customer support experiences. The development of such systems goes beyond simple rule-based responses and now integrates advanced natural language processing (NLP) techniques to deliver contextually relevant and human-like interactions. This study introduces a chatbot framework that incorporates three major components: …
Published in Journal of Open Source Developments · Vol. 12, Issue 3, 2025 · pp. 01–05 Read article
-
Evaluating Smart Energy Meter Technologies for Optimized Smart Grid Performance
Abstract: The population is growing and there is an increased need for energy due to industrial development. Customers must become more conscious of their energy use if they hope to increase energy efficiency. Utilities have been creating new electric energy meters, or “smart meters”, in recent years. Compared to a typical energy meter, a smart meter is a digital energy meter that measures electrical energy use and gives additional information. The …
Published in International Journal of Advanced Control and System Engineering · Vol. 2, Issue 1, 2024 · pp. 19–24 Read article
-
Comparative Analysis of MCNN and RCNN for Speech Emotion Recognition Using Gender Information
Abstract: Speech emotion recognition is a speech processing task and a computer-based approach designed to identify and classify the emotions conveyed in audio signals. The aim of this system is to evaluate a speaker's emotional state, such as happiness, anger, sadness, or frustration, by analyzing their speech patterns, which include prosodic features like pitch, frequency, and rhythm. Speech emotion recognition is used in various real-life scenarios that include Customer Service, Healthcare, …
Published in Journal of Communication Engineering & Systems · Vol. 15, Issue 1, 2025 · pp. 1–10 Read article
-
Investigation into the Use of Social Media by Selected Hotels in Akure, Ondo State, Nigeria
Abstract: Many organizations today use social media as a vehicle to reach out to millions of customers. Hospitality business also has joined in the new age interactive media for marketing and public relations. This study is therefore focused on the use of social media by hotels in Akure, Ondo State. The purpose is to create the awareness for hotels on the benefits of the use of social media. 150 respondents for …
Published in OmniScience: A Multi-disciplinary Journal · Vol. 7, Issue 2, 2017 · pp. 27–31 Read article