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392 articles for “Customer”
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Simple CRM Ticketing Tool
Abstract: The objective of this project is to design and develop a simple customer relationship management (CRM) ticketing tool specifically aimed at small and medium-sized businesses (SMBs) to help streamline customer support operations. The system enables users to raise support tickets for issues, queries, or service requests, which can then be tracked and managed by the support team. Administrators or support staff can assign tickets, update statuses, such as open, in …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 1, 2026 · pp. 1–9 Read article
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Supply Chain Optimization Using Big Data
Abstract: In the references to add productivity and short the appendences, and increase customer value, supply chain optimization is a very crucial part of contemporary business operations. Supply chain management has been transformed by the emergence of big data, which can provide analysis and insight from many different sources of information. This content explores the importance of using big data analytics to improve the delivery process. Thanks to the evolution of …
Published in Journal of Production Research & Management · Vol. 14, Issue 2, 2024 · pp. 19–25 Read article
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Sentiment Analysis of E-Commerce Reviews using Machine Learning
Abstract: In e-commerce, sentiment pertains to the emotional responses, opinions, or perceptions that customers have about their online shopping experiences, including factors like product quality, service, and various processes such as ordering, shipping, and customer support. Sentiment analysis, which involves machine learning techniques, plays a crucial role in deciphering these sentiments. By using sentiment analysis, companies can obtain valuable insights from customer feedback from diverse online sources, including social media, surveys, …
Published in Journal of Operating Systems Development & Trends · Vol. 11, Issue 3, 2024 · pp. 25–37 Read article
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A Comprehensive Analysis of Various Payment Gateways for Web-based Food Ordering
Abstract: The digital revolution has ushered in profound transformations across industries, and the online food sector stands at the forefront of this evolution. With consumers increasingly prioritizing convenience and accessibility, the online food industry has witnessed unprecedented growth. In this dynamic landscape, payment gateways have emerged as indispensable components, facilitating seamless transactions and driving operational efficiency for online food restaurant websites. This research article endeavors to conduct a comprehensive analysis of …
Published in Journal of Web Engineering & Technology · Vol. 11, Issue 2, 2024 · pp. 1–6 Read article
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Artificial Machine Intelligence Language for Banking Chatbot
Abstract: The developed system introduces a banking chatbot utilizing Artificial Intelligence Markup Language (AIML) to enhance customer interactions within the banking sector. With the increasing demand for efficient customer service and the adoption of automated systems, chatbots have emerged as a pivotal solution for banks to streamline operations and improve user experience. The proposed banking chatbot leverages state-of-the-art natural language processing (NLP) algorithms powered by AIML to interpret user queries, provide …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 8–13 Read article
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Personalized Medicines in Pharmaceutics: Drug Delivery System
Abstract: Pharmaceutics personalized medicine is a developing area that seeks to customize medical interventions for specific patients. Instead of a one-size-fits-all approach, personalized medicine focuses on developing treatments that consider a person’s unique characteristics, such as their genetic makeup, environment, and lifestyle. This allows for more effective treatment outcomes, as drugs are specifically designed to work best for each patient, reducing side effects and improving therapeutic results. In pharmaceutics, this involves …
Published in Emerging Trends in Personalized Medicines · Vol. 2, Issue 1, 2025 · pp. 11–22 Read article
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Fuzzy Probability Distributions and Their Applications in Uncertain Data Analysis
Abstract: This study explores the use of fuzzy probability distributions in data analysis under uncertain conditions, with a specific focus on their implementation in evaluating call center customer satisfaction. Traditional probability models rely on precise parameters, often failing to account for the inherent variability and subjectivity present in real-world data. In contrast, fuzzy probability distributions, which integrate fuzzy logic principles, offer a more adaptable and realistic framework for addressing such complexities. …
Published in Research & Reviews : Journal of Statistics · Vol. 13, Issue 3, 2024 · pp. 1–8 Read article
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Identification of Counterfeit Product Using Blockchain
Abstract: In today's growing market, the supply of products is on high demands. Thus, productions are increasing with various sources. Counterfeiting is a more common these days, which plays a huge role when it comes to company losses and bad reputation in the consumer market. Counterfeiting can also affect the economy. It can badly affect product sales and their profits as well. Where the real product manufacturers are in major disadvantage …
Published in Journal of Advanced Database Management & Systems · Vol. 11, Issue 1, 2024 · pp. 1–6 Read article
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Significance of Lighthing Design
Abstract: Lightning design plays a pivotal role in both architectural and interior design, impacting aesthetics, functionality, and psychological well-being. This research investigates the multifaceted influence of lighting on human emotions, cognitive functions, and overall mental well-being within built environments. Moreover, it explores the visual comfort aspects of lighting design, emphasizing its significance in minimizing glare, shadows, and eye strain to optimize occupant satisfaction. Through a series of case studies, this study …
Published in International Journal of Rural and Regional Development · Vol. 2, Issue 1, 2024 · pp. 37–46 Read article
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Presenting the Model and Prioritization of Lean Production Success Drivers (Case study: Iran Khodro Company)
Abstract: The purpose of the current research is to present a model and prioritize the drivers of lean production success (case study: Iran Khodro Company). The statistical population and statistical sample of this study consists of 20 experts (managers) of Iran Khodro production department. In this research, first, the most important key success factors of lean production were determined using the validity technique of the content validity ratio, then the interpretative …
Published in International Journal of Sustainability · Vol. 1, Issue 1, 2024 · pp. 30–42 Read article
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Automobile Augmented Reality E-Catalogue
Abstract: The automobile augmented reality (AR) E-catalogue is an imaginative application that employs augmented reality innovation to supply an immersive and intelligent way for clients to browse cars and other vehicles online. The application permits clients to see and associated with virtual 3D models of cars in a real-world environment, giving them a much better understanding of the estimate, plan, and highlights of the vehicle. The vehicle AR E-catalogue empowers clients …
Published in Journal of Software Engineering Tools & Technology Trends · Vol. 11, Issue 2, 2024 · pp. 23–27 Read article
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Flavor Flow: Web Implementation of Food Ordering System
Abstract: Our proposed framework is a web food request framework that enables customers to use it easily. It subdues the disadvantages of the queuing system. The proposed framework could serve as a platform for convenient online food ordering from restaurants. This system enhances the process of receiving orders from customers. The online food ordering system presents a menu online, allowing customers to place orders according to their preferences easily. Additionally, customers …
Published in E-Commerce for Future & Trends · Vol. 11, Issue 3, 2024 · pp. 11–15 Read article
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Comparative Analysis of MCNN and RCNN for Speech Emotion Recognition Using Gender Information
Abstract: Speech emotion recognition is a speech processing task and a computer-based approach designed to identify and classify the emotions conveyed in audio signals. The aim of this system is to evaluate a speaker's emotional state, such as happiness, anger, sadness, or frustration, by analyzing their speech patterns, which include prosodic features like pitch, frequency, and rhythm. Speech emotion recognition is used in various real-life scenarios that include Customer Service, Healthcare, …
Published in Journal of Communication Engineering & Systems · Vol. 15, Issue 1, 2025 · pp. 1–10 Read article
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Utilization of 3D Printing Techniques in the Prosthetics Manufacturing: Historical, Current, and Future
Abstract: Prosthetics for people with upper-limb differences have an intriguing and extensive history, yet problems that have not been resolved still exist. Children's prosthesis requirements are more complicated because of their rapid growing. A child's psychological development can be significantly impacted by their access to a technology. Children frequently cannot access technologies that support both cosmetic form and user function because of their high cost, insurance policies, medical availability, perceived durability, …
Published in Journal of Nanoscience, NanoEngineering & Applications · Vol. 15, Issue 3, 2025 · pp. 15–26 Read article
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article
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An AI Integrated Online Hotel Management System
Abstract: The rapid advancement in technology across all industries around the globe has paved the way for hospitality sector to reap benefits. Hotel management software has come an extended way in assisting hoteliers to amend the way their business functions. Hotel Management system includes many activities viz., maintaining hotel guest’s records, booking, doing registrations, posting of bills and input room hotel rates, etc. Thus, handling the items manually creates great challenges …
Published in Journal of Web Engineering & Technology Read article
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Impact of IoT in Banking Processes
Abstract: The Internet of things (IoT) represents the next phase of the digital world that is expanding rapidly and transforming the lives of customers. While the Internet does not usually extend beyond the electronic world, connected objects represent the extension of internet of things and places with the adaptations of IOT in personalized services like online banking. Contactless payment technologies are demanding convenient and personalized services in IoT base banking application …
Published in International Journal of Mobile Computing Technology · Vol. 1, Issue 1, 2023 · pp. 1–7 Read article
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Using AIML to Enhance Demand Forecasting in Business
Abstract: Artificial intelligence machine learning (AIML) can play a significant role in enhancing demand forecasting in business. AIML is a programming language designed for creating chatbots and conversational agents, but its application extends beyond simple interactions. In the context of demand forecasting, AIML can be utilized to analyze historical data, customer interactions, and market trends. By implementing AIML algorithms, businesses can create intelligent models that learn from past demand patterns, customer …
Published in Journal of Computer Technology & Applications · Vol. 15, Issue 1, 2024 · pp. 35–40 Read article
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Crafting Consumer Experiences: The Psychology of Retail Interior Design
Abstract: The psychology of retail interior design and its influence on consumer behaviour. Drawing upon theories from environmental psychology, consumer behaviour, and retail management, the study investigates how design elements such as colour, lighting, spatial layout, and sensory experiences shape consumer perceptions, emotions, and decision-making processes in retail environments. A comprehensive review of existing literature provides insights into established theories and previous research findings related to retail interior design and consumer …
Published in International Journal of Architectural Design and Planning · Vol. 2, Issue 1, 2024 · pp. 18–29 Read article
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Evaluating Smart Energy Meter Technologies for Optimized Smart Grid Performance
Abstract: The population is growing and there is an increased need for energy due to industrial development. Customers must become more conscious of their energy use if they hope to increase energy efficiency. Utilities have been creating new electric energy meters, or “smart meters”, in recent years. Compared to a typical energy meter, a smart meter is a digital energy meter that measures electrical energy use and gives additional information. The …
Published in International Journal of Advanced Control and System Engineering · Vol. 2, Issue 1, 2024 · pp. 19–24 Read article