service recovery and compliant handling
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article