Quality Management Systems
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A Survey on Quality Team Effectiveness in Modern Service Factories
Abstract: In today’s increasingly competitive environment, service‐oriented factories—i.e., operations that deliver services rather than physical goods but use a factory‐style process (such as outsourcing centres, shared service centres, processing hubs, digital service factories)—are under pressure to enhance both quality of output and team effectiveness. This survey paper explores the role of quality teams within modern service factories, and investigates the factors influencing their effectiveness, the mechanisms by which they contribute to …
Published in Journal of Production Research & Management · Vol. 15, Issue 3, 2025 · pp. 25–30 Read article
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Navigating Risk-Based Approaches in Quality Assurance: Strategies, Implementation, and Impact
Abstract: This review investigates the implementation of a risk-based approach within Quality Management Systems (QMS) as stipulated by ISO 9001:2015 regulations. It scrutinizes the challenges organizations encounter when transitioning to ISO 9001-2015 requirements, particularly focusing on the alignment of conceptual frameworks and processes among stakeholders. A key objective of this review is to propose a refined definition of "quality risk" and "risk-based thinking in QMS" to address the idiosyncratic characteristics of …
Published in Research & Reviews: A Journal of Drug Formulation, Development and Production · Vol. 11, Issue 2, 2024 Read article