customer satisfaction
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Fuzzy Probability Distributions and Their Applications in Uncertain Data Analysis
Abstract: This study explores the use of fuzzy probability distributions in data analysis under uncertain conditions, with a specific focus on their implementation in evaluating call center customer satisfaction. Traditional probability models rely on precise parameters, often failing to account for the inherent variability and subjectivity present in real-world data. In contrast, fuzzy probability distributions, which integrate fuzzy logic principles, offer a more adaptable and realistic framework for addressing such complexities. …
Published in Research & Reviews : Journal of Statistics · Vol. 13, Issue 3, 2024 · pp. 1–8 Read article
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AI-Driven Promotion Platforms: Increasing Customer Engagement in Banking
Abstract: Artificial Intelligence has been in talk since data was considered as an asset. Using this data, prolific information has been extracted to gather detailed information and create datasets. Artificial intelligence is shaping the narrative of the world in the 21st century. It has become a driving force behind innovation, influencing various industries and redefining traditional practices. Artificial intelligence has revolutionized customer engagement strategies across industries, particularly Banking. This study explores …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 1, 2025 · pp. 87–92 Read article
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Enhancing Customer Operational Efficiency & Customer Experience by using Total Quality Management
Abstract: The goal of Total Quality Management (TQM) is to improve production performance and customer satisfaction by adopting systematic, organization-wide quality improvement practices. TQM places a strong emphasis on all staff members being involved with ongoing process, product, and enhancement efforts. This paper explores the relationship between TQM practices, production performance, and customer satisfaction in modern businesses. Through a review of literature and case studies, the research highlights how TQM’s core …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 · pp. 26–30 Read article
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A Comprehensive Analysis of Various Payment Gateways for Web-based Food Ordering
Abstract: The digital revolution has ushered in profound transformations across industries, and the online food sector stands at the forefront of this evolution. With consumers increasingly prioritizing convenience and accessibility, the online food industry has witnessed unprecedented growth. In this dynamic landscape, payment gateways have emerged as indispensable components, facilitating seamless transactions and driving operational efficiency for online food restaurant websites. This research article endeavors to conduct a comprehensive analysis of …
Published in Journal of Web Engineering & Technology · Vol. 11, Issue 2, 2024 · pp. 1–6 Read article