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4 articles for “grievance management”
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CiviCare: An AI-Powered Smart Water Governance and Grievance Resolution System for Urban Local Bodies in India
Abstract: Water supply operations in many Indian Urban Local Bodies (ULBs) continue to rely on manual processes that lack transparency, efficiency, and accountability. Citizens often have limited access to information regarding supply schedules, connection status, and billing details. Grievances are frequently reported through informal channels, resulting in poor traceability and lack of resolution assurance. This paper introduces CiviCare, a full-stack AI-enabled web platform designed to digitize and optimize municipal water governance …
Published in Journal of Web Engineering & Technology · Vol. 13, Issue 2, 2026 · pp. 15–23 Read article
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Secure Providing Key-Deduplication by Identity-Based Broadcast Encryption (IBBE)
Abstract: Duplication, that can save costs for storage by allowing us to keep just one copy unrecognized information, is particularly noteworthy because of the dramatic rises in the cloud content. These are usually stored until re-appropriated to ensure information authentication. Conventional encryption undoubtedly leads to various distinctive ciphertexts generated by separate mystery keys from the corresponding plaintext, which block the deductibility of information. Concurrent coding allows deductions, because the corresponding grievances …
Published in Recent Trends in Parallel Computing · Vol. 7, Issue 1, 2020 · pp. 18–23 Read article
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article
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HUMAN RESOURCE DEVELOPMENT IN LIS
Abstract: An essential aspect of library administration is personnel management. An older term sometimes used for this activity is “staffing,” but personal management” better reflects the many components of this function. Personnel management typically encompasses, at the very least, recruitment and classification of employees; salary administration; training and staff development; performance evaluation; personnel policies, including grievance procedures; and possibly unionization.
Published in Current Trends in Information Technology · Vol. 5, Issue 2, 2015 · pp. 21–25 Read article