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120 articles for “customer service”
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Planning Operations in Business Markets — Key Strategies and Applications
Abstract: Business buyers are those buyers who buy products either for resale or use those products to produce other goods and services, which they supply to their own customers in other markets. Market driven manufacturing companies are more focused on customers as they exhibit the ability to observe the market trends earlier than their competitors. These big firms such as industrial products’ manufacturers cum suppliers have several product divisions arranged according …
Published in Journal of Production Research & Management · Vol. 11, Issue 2, 2021 · pp. 43–57 Read article
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A STUDY ON CUSTOMER PERCEPTION AND SATISFACTION TOWARDS ROYAL ENFIELD WITH SPECIAL REFERENCE TO SULTHAN BATHERY MUNICIPALITY
Abstract: The research statement is to make study on the “customer preference and satisfaction towards royal Enfield with special reference to Sulthan Bathery municipality” The statement of the problem is focused on understanding the customer preferences and satisfaction towards Royal Enfield motorcycles in the Sulthan Bathery Municipality area. It aims to investigate the factors that influence customers' purchasing decisions and their satisfaction levels with the brand. This study will provide insights …
Published in Journal of Production Research & Management · Vol. 13, Issue 1, 2023 · pp. 25–34 Read article
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An AI Integrated Online Hotel Management System
Abstract: The rapid advancement in technology across all industries around the globe has paved the way for hospitality sector to reap benefits. Hotel management software has come an extended way in assisting hoteliers to amend the way their business functions. Hotel Management system includes many activities viz., maintaining hotel guest’s records, booking, doing registrations, posting of bills and input room hotel rates, etc. Thus, handling the items manually creates great challenges …
Published in Journal of Web Engineering & Technology Read article
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Simple CRM Ticketing Tool
Abstract: The objective of this project is to design and develop a simple customer relationship management (CRM) ticketing tool specifically aimed at small and medium-sized businesses (SMBs) to help streamline customer support operations. The system enables users to raise support tickets for issues, queries, or service requests, which can then be tracked and managed by the support team. Administrators or support staff can assign tickets, update statuses, such as open, in …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 1, 2026 · pp. 1–9 Read article
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WEBSITE FOR OM SAI TYRES AND AUTO-SERVICES
Abstract: In today's fast-paced world, people are always looking for ways to simplify their lives, reduce physical work, and maximize convenience. This project aims to automate the overall process for the owner of the garage, mechanic, and the user by identifying the various factors that affect the servicing and maintenance process of automobiles. By doing so, the project seeks to speed up the time required for these processes.The idea behind the …
Published in Journal of Automobile Engineering and Applications · Vol. 10, Issue 1, 2023 · pp. 11–18 Read article
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Implementation of Internet Access in MPLS-VPN Technique on ISP
Abstract: Abstract: This paper proposes internet access along with MPLS VPN network to provide internet connectivity. MPLS VPN network are service provider that provide MPLS Layer 3 VPN service connectivity for customer. Usually customer request internet access from the service provider that contains access. It is possible, that in case of MPLS VPN service provider can provide internet access for customer as well. Internet access for VPN can customer can be …
Published in Journal of Telecommunication, Switching Systems and Networks · Vol. 6, Issue 1, 2019 · pp. 25–31 Read article
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Sentiment Analysis of Twitter Data for Better Services of Airlines Using Classifier-Model Algorithms, AI, and NLP Techniques
Abstract: The rising attractiveness of social media sites and usage of social websites is to share information. Tweet, for instance, is a stage in which audiences direct, and examine posts recognized as “tweets,” and engage together in one-of-a-kind communities through feedback, comments, tweets, and reviews. There are so many companies that want tweets, comments, reviews, and analyses on their products and services, so they can improve their services, products, and customer …
Published in Current Trends in Information Technology · Vol. 12, Issue 3, 2022 · pp. 29–46 Read article
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Artificial Machine Intelligence Language for Banking Chatbot
Abstract: The developed system introduces a banking chatbot utilizing Artificial Intelligence Markup Language (AIML) to enhance customer interactions within the banking sector. With the increasing demand for efficient customer service and the adoption of automated systems, chatbots have emerged as a pivotal solution for banks to streamline operations and improve user experience. The proposed banking chatbot leverages state-of-the-art natural language processing (NLP) algorithms powered by AIML to interpret user queries, provide …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 8–13 Read article
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PG Life Management System
Abstract: The PG Life management system marks a major improvement in managing affordable housing, hotels, and dining options for postgraduate students. The platform integrates tools, task management, and learning resources to increase productivity and reduce stress associated with academic success. PG Life offers a user-friendly platform with flexible features, supporting college students in maintaining academic integrity and success. Its focus on transparency and clear communication improves the hotel guest experience, fosters …
Published in Journal of Web Engineering & Technology · Vol. 12, Issue 1, 2025 · pp. 20–24 Read article
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Automated Systems for Efficient Medical Stores
Abstract: Medication plays a crucial role in today’s world, and with technological advancements, automation has become essential to save time and effort. One such innovation is “Medical Store Automation”, an automated system designed to enhance healthcare management. This system incorporates an automatic drawer-opening or cabinet system integrated with stock inventory. Its primary objective is to locate the desired medicine quickly by automatically opening the corresponding drawer, minimizing time spent searching. This …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 2, 2025 · pp. 13–20 Read article
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Security Solutions for Common QR Code Hacking Attempts in a Mobile App
Abstract: In this digital era, more and more customers are opting for financial transactions employing technology-enabled hand-held devices as opposed to the traditional banking. Mobile banking apps are growing to be more and more powerful incorporating various advanced features and customizations such as investments, bill payment, effective budgeting, account history, online shopping, convenient payment, etc. to name a few. This aims at providing convenient banking for a customer from anywhere at …
Published in Journal Of Network security · Vol. 11, Issue 1, 2023 · pp. 8–23 Read article
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RFID Based Smart Trolley Billing System Using IoT
Abstract: Customers experience better retail interactions while operations become more efficient in the modernizing retail industry. Shopping through traditional methods requires lengthy manual scanning for products and billing operations leading retailers to require automation solutions for streamlining these processes. This system consists of RFID detection alongside 8051 microcontroller processing and load cells monitoring and uses IoT communications and relay controls to power an intelligent automated shopping cart. Real-time data tracking functions …
Published in Journal of Semiconductor Devices and Circuits · Vol. 12, Issue 3, 2025 · pp. 1–8 Read article
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The Rise of AI in E-Commerce: Transforming Shopping Experiences
Abstract: The field of e-commerce is transforming due to the integration of artificial intelligence, offering businesses fresh possibilities to enhance customer experiences, streamline operations, and foster expansion. This article explores the transformative impact of artificial intelligence (AI) on various aspects of e-commerce, including personalized shopping experiences, intelligent chatbots and virtual assistants, predictive analytics for inventory management, dynamic pricing strategies, visual search and image recognition, fraud detection, and security measures, augmented reality …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 11, Issue 1, 2024 · pp. 22–26 Read article
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Optimizing Airline Efficiency Using Big Data and Predictive Analytics
Abstract: Recent technological advancements have resulted in the generation of vast volumes of data across industries, including the airline sector, supporting operational control and service quality. Big data analytics (BDA) enables organizations to analyze large and complex datasets to derive actionable insights that support highly informed decision-making and truly superior operational performance. This review paper systematically analyzes twenty relevant research studies to explore the application of BDA within the airline industry. …
Published in Journal of Advanced Database Management & Systems · Vol. 13, Issue 1, 2026 · pp. 13–18 Read article
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Intelligent Systems: A study on AI and Machine learning
Abstract: Artificial Intelligence (AI) and Machine Learning (ML) are dynamic branches of computer science that focus on developing systems capable of executing tasks commonly associated with human intelligence. These activities encompass making choices, resolving issues, understanding language, identifying patterns, and learning through experience. Artificial Intelligence refers to the broad area of designing systems and frameworks that enable machines to perform tasks resembling human thought and behavior. This field integrates diverse technologies …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 13, Issue 1, 2025 Read article
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A Review on Implementation of Lean Manufacturing in Maize Grinding Mill Assembly Line
Abstract: At present scenario, lean manufacturing has become a worldwide phenomenon. It is quite successful in drawing the attention of companies of all sizes. A large number of organizations are following the lean technologies and experiencing vast improvements in quality, production, customer service and profitability. Lean manufacturing is a systematic approach to identify and eliminate the waste through continuous improvement. The manufacturing industry in India must also look to leverage its …
Published in Journal of Industrial Safety Engineering · Vol. 3, Issue 1, 2016 · pp. 10–14 Read article
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Research on the Field of Social Robotics and HRI
Abstract: One of the most fascinating trends in recent technology is “Social Robots”, born out of human intelligence. Soft Robots will soon become a vital organ of Human civilization. Social robots are robots that are designed in such a way that they can interact with other living organisms. The detailed study of interactions between a Social robotic system and humans is crucial in developing this technology. With the progress in this …
Published in Trends in Electrical Engineering Read article
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Fitness and Aesthetics Hostel Gym Management
Abstract: Fitness & Aesthetics’ mission is to help people achieve their fitness objectives by offering training regimens and healthy living plans, as well as assistance with managing a club. By automating the current manual method with the use of digitized equipment and comprehensive computer software, it will provide the information of the Trainer, Gym, Facility, Workout Routines, and Time Slot and proceed into the administrative position, satisfying their requirements, in order …
Published in International Journal of Computer Science Languages · Vol. 1, Issue 1, 2023 · pp. 21–27 Read article
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Study and Analysis of Developments in ChatGPT and Impact on Humanity
Abstract: This research paper examines the ChatGPT model of Artificial Intelligence, including its architecture, training process, applications, issues, and future advancements. ChatGPT employs a transformer-based design and undergoes pre-training and fine-tuning procedures. Its applications are conversational AI, translation, content generation, and research. In the real world, you can find it helping in online shops, banks, hospitals, and customer service. We also want to make sure it treats everyone fairly, stays safe, …
Published in International Journal of Mobile Computing Technology · Vol. 1, Issue 2, 2023 · pp. 18–25 Read article
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Comparative Analysis of MCNN and RCNN for Speech Emotion Recognition Using Gender Information
Abstract: Speech emotion recognition is a speech processing task and a computer-based approach designed to identify and classify the emotions conveyed in audio signals. The aim of this system is to evaluate a speaker's emotional state, such as happiness, anger, sadness, or frustration, by analyzing their speech patterns, which include prosodic features like pitch, frequency, and rhythm. Speech emotion recognition is used in various real-life scenarios that include Customer Service, Healthcare, …
Published in Journal of Communication Engineering & Systems · Vol. 15, Issue 1, 2025 · pp. 1–10 Read article