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48 articles for “customer satisfaction”
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Enhancing Customer Operational Efficiency & Customer Experience by using Total Quality Management
Abstract: The goal of Total Quality Management (TQM) is to improve production performance and customer satisfaction by adopting systematic, organization-wide quality improvement practices. TQM places a strong emphasis on all staff members being involved with ongoing process, product, and enhancement efforts. This paper explores the relationship between TQM practices, production performance, and customer satisfaction in modern businesses. Through a review of literature and case studies, the research highlights how TQM’s core …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 · pp. 26–30 Read article
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Fuzzy Probability Distributions and Their Applications in Uncertain Data Analysis
Abstract: This study explores the use of fuzzy probability distributions in data analysis under uncertain conditions, with a specific focus on their implementation in evaluating call center customer satisfaction. Traditional probability models rely on precise parameters, often failing to account for the inherent variability and subjectivity present in real-world data. In contrast, fuzzy probability distributions, which integrate fuzzy logic principles, offer a more adaptable and realistic framework for addressing such complexities. …
Published in Research & Reviews : Journal of Statistics · Vol. 13, Issue 3, 2024 · pp. 1–8 Read article
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A Comprehensive Analysis of Various Payment Gateways for Web-based Food Ordering
Abstract: The digital revolution has ushered in profound transformations across industries, and the online food sector stands at the forefront of this evolution. With consumers increasingly prioritizing convenience and accessibility, the online food industry has witnessed unprecedented growth. In this dynamic landscape, payment gateways have emerged as indispensable components, facilitating seamless transactions and driving operational efficiency for online food restaurant websites. This research article endeavors to conduct a comprehensive analysis of …
Published in Journal of Web Engineering & Technology · Vol. 11, Issue 2, 2024 · pp. 1–6 Read article
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AI-Driven Promotion Platforms: Increasing Customer Engagement in Banking
Abstract: Artificial Intelligence has been in talk since data was considered as an asset. Using this data, prolific information has been extracted to gather detailed information and create datasets. Artificial intelligence is shaping the narrative of the world in the 21st century. It has become a driving force behind innovation, influencing various industries and redefining traditional practices. Artificial intelligence has revolutionized customer engagement strategies across industries, particularly Banking. This study explores …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 1, 2025 · pp. 87–92 Read article
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Simple CRM Ticketing Tool
Abstract: The objective of this project is to design and develop a simple customer relationship management (CRM) ticketing tool specifically aimed at small and medium-sized businesses (SMBs) to help streamline customer support operations. The system enables users to raise support tickets for issues, queries, or service requests, which can then be tracked and managed by the support team. Administrators or support staff can assign tickets, update statuses, such as open, in …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 1, 2026 · pp. 1–9 Read article
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Assessing the impact of E-business Technology on Supply Chain Management-in Context of Indian Industries
Abstract: E-business processes and internet technologies offer powerful competitive tools for higher revenues and profits in the industry. Creating an efficient supply chain network is crucial for providing affordable products with high quality, which is essential for gaining a competitive edge. Implementing e-business processes in the supply chain aims to improve overall performance by leveraging information technology advancements for easier coordination and reduced information costs. The research focuses on assessing the …
Published in International Journal of Manufacturing and Production Engineering · Vol. 2, Issue 1, 2024 · pp. 9–16 Read article
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Smart Service Solutions AI: AI-driven Multimodal Search for Home Appliance Support
Abstract: The global home appliance services market is projected to reach USD 1,203.11 billion by 2032, driven by smart household appliances. Essential services like installations, maintenance, and repairs ensure optimal performance and longevity, leading to higher customer satisfaction and loyalty. The service station partner ecosystem is crucial for ongoing support and profitability. However, challenges such as identifying the right manuals, finding relevant parts, and providing accurate instructions must be addressed to …
Published in Journal of Instrumentation Technology & Innovations · Vol. 15, Issue 3, 2025 · pp. 27–43 Read article
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Artificial Machine Intelligence Language for Banking Chatbot
Abstract: The developed system introduces a banking chatbot utilizing Artificial Intelligence Markup Language (AIML) to enhance customer interactions within the banking sector. With the increasing demand for efficient customer service and the adoption of automated systems, chatbots have emerged as a pivotal solution for banks to streamline operations and improve user experience. The proposed banking chatbot leverages state-of-the-art natural language processing (NLP) algorithms powered by AIML to interpret user queries, provide …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 8–13 Read article
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Harnessing the Power of Big Data for Personalized Marketing
Abstract: In today’s digital age, big data has revolutionized the way businesses engage with customers, driving a shift from traditional blanket marketing strategies to highly personalized campaigns. By examining large volumes of data gathered from various sources like social media, websites, and transaction records, companies can gain valuable insights into consumer behavior, preferences, and buying patterns. Personalized marketing leverages these insights into craft-tailored experiences that resonate with individual customers. For instance, …
Published in Current Trends in Information Technology · Vol. 15, Issue 1, 2025 · pp. 19–22 Read article
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Mathematical Analysis of Supply Chain Implementation on Indian Automotive Sector: An Information Communication Based Approach
Abstract: Technology is rapidly and continually evolving. Implementation of E-Business Processes (EBPR) within Supply Chain Practices is required in order to maximize revenue and customer satisfaction. Adoption of technical instruments in Information-Technology (IT) inside the Supply-Chain Process (SCP) is necessary to acquire competitive advantages. In order to obtain a competitive advantage, supply chain professionals must use cutting-edge technology technologies. Supply chain managers are now under pressure in every industry to increase …
Published in E-Commerce for Future & Trends Read article
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A Comprehensive Analysis of Classification Methods for Churn Prediction in Financial Services
Abstract: Persistent issues that affect long-term revenue in the banking sector include excessive client attrition. Customary churn models depend on measures related to customer satisfaction, which often result in low predictive accuracy due to their subjective nature. This study proposes an effective early warning model to address customer churn in financial services. Data is preprocessed through cleaning, one-hot encoding, Z-score normalization, and Min-max scaling. To handle class imbalance, the SMOTE algorithm …
Published in Journal of Advanced Database Management & Systems · Vol. 12, Issue 2, 2025 · pp. 47–61 Read article
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Electric Scooty Purchasing Recommendations Using Customer Review
Abstract: As environmental awareness and sustainable practices have grown, E-scooters, often known as electric scooters, have gained popularity as a replacement for traditional automobiles. This research focuses on developing a recommendation framework for purchasing e-scooters, leveraging customer reviews as the primary data source. By analyzing reviews from diverse platforms, the framework aims to identify critical factors influencing customer satisfaction, including performance, battery life, design, comfort, and cost-efficiency. When we are considering …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 2, 2025 · pp. 92–102 Read article
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Design and Implementation of an Online Food Ordering System
Abstract: This study illustrates how the Online Food Ordering System has been tailored specifically to address the operational needs of Hotel Ambika, a semi-urban establishment. The system is designed to offer customers a smooth and interactive experience, allowing them to navigate through an organized menu, personalize their orders, and complete transactions with minimal effort. By using secure payment gateways and a virtual cart for easy order management, the system ensures a …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 106–115 Read article
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A Review on Tailor Craft E-Commerce: Design, Implementation and Evaluation
Abstract: The rapid growth of e-commerce has transformed how consumers purchase products and interact with businesses. In particular, the clothing and fashion industry has embraced digital platforms to extend its reach, improve accessibility, and offer convenience to customers. However, challenges such as unclear product information, insecure payment methods, poor user experience, and inefficient order tracking still limit customer satisfaction in many platforms. The Tailor Craft E-Commerce project aims to bridge these …
Published in Journal of Advanced Database Management & Systems · Vol. 13, Issue 1, 2026 Read article
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Tools and Techniques of Green Manufacturing and FMS for Advanced Automation
Abstract: Industrialization has become a thriving key concern in the present serious world. The organizations are endeavoring hard to continue to survive for themselves. Henceforth are giving better products with quality, customer satisfaction and benefits and are improving their assembling activities in the present remarkable worldwide rivalry. On the other hand, the assembling area devours parcel of energy and different assets leading to discharge of enormous measures of ozone harming substances …
Published in Trends in Mechanical Engineering & Technology Read article
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Driving Digital Transformation with Robotic Process Automation
Abstract: Compared to conventional administration methods, robotic process automation (RPA) has a number of advantages. Without a less intrusive mechanical hurdle, it allows for cost savings and resource liberation. Other benefits include more output, greater precision (and fewer errors), the potential to streamline regulatory compliance, quicker service (and hence higher customer satisfaction), and more uniformity. A description of business and digital transformation using procedure technology.The creation and use of computer-generated robots …
Published in International Journal of Advanced Robotics and Automation Technology · Vol. 1, Issue 1, 2023 · pp. 27–31 Read article
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Using AIML to Enhance Demand Forecasting in Business
Abstract: Artificial intelligence machine learning (AIML) can play a significant role in enhancing demand forecasting in business. AIML is a programming language designed for creating chatbots and conversational agents, but its application extends beyond simple interactions. In the context of demand forecasting, AIML can be utilized to analyze historical data, customer interactions, and market trends. By implementing AIML algorithms, businesses can create intelligent models that learn from past demand patterns, customer …
Published in Journal of Computer Technology & Applications · Vol. 15, Issue 1, 2024 · pp. 35–40 Read article
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Productivity Improvement Using Kaizen-Muda Elimination
Abstract: In today's fiercely competitive business environment, achieving operational excellence and sustainable growth is paramount for organizations across diverse industries. The Kaizen philosophy, rooted in Japanese principles, offers a powerful framework for driving continuous improvement by systematically identifying and eliminating waste, or "muda." This paper explores the concept of Kaizen and its application in eradicating muda, paving the way for enhanced productivity, cost reduction, and a competitive advantage. Kaizen, which translates …
Published in International Journal of Industrial and Product Design Engineering · Vol. 2, Issue 1, 2024 · pp. 1–6 Read article
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Impact of Information Technology Tools and AI on Supply Chain Management of Indian Automobile Industry
Abstract: This article aims to enhance the efficiency and effectiveness of the supply chain within the Indian automotive sector through the application of innovative information technology tools and artificial intelligence. To achieve this goal, the study focuses on three main objectives: identifying key driving factors through an extensive literature review, analyzing the interrelationships among these factors, and prioritizing them based on their importance. In today's competitive environment, customer satisfaction is paramount …
Published in Journal of Advances in Shell Programming · Vol. 11, Issue 2, 2024 · pp. 19–27 Read article
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Study of the Trends and Customer Buying Behaviour in The Automobile (Car) Industry
Abstract: This study examines car buying behavior in India, one of the largest automotive markets globally, contributing significantly to the Gross Domestic Product (GDP). Understanding how consumers decide on car purchases is essential for manufacturers and marketers. The research involved a comprehensive methodology, including a literature review, questionnaire design, survey distribution, and data analysis, to gain insights into Indian car buyers' preferences and trends. The findings reveal that young adults, primarily …
Published in Journal of Production Research & Management · Vol. 14, Issue 2, 2024 · pp. 9–18 Read article