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392 articles for “Customer”
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Enhancing Customer Operational Efficiency & Customer Experience by using Total Quality Management
Abstract: The goal of Total Quality Management (TQM) is to improve production performance and customer satisfaction by adopting systematic, organization-wide quality improvement practices. TQM places a strong emphasis on all staff members being involved with ongoing process, product, and enhancement efforts. This paper explores the relationship between TQM practices, production performance, and customer satisfaction in modern businesses. Through a review of literature and case studies, the research highlights how TQM’s core …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 · pp. 26–30 Read article
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AI-Driven Promotion Platforms: Increasing Customer Engagement in Banking
Abstract: Artificial Intelligence has been in talk since data was considered as an asset. Using this data, prolific information has been extracted to gather detailed information and create datasets. Artificial intelligence is shaping the narrative of the world in the 21st century. It has become a driving force behind innovation, influencing various industries and redefining traditional practices. Artificial intelligence has revolutionized customer engagement strategies across industries, particularly Banking. This study explores …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 1, 2025 · pp. 87–92 Read article
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Customer Churn Prediction Using ML Algorithms
Abstract: Comprehending customer churn is essential for businesses aiming to enhance and sustain customer relationships. This study introduces a machine learning approach aimed at forecasting customer churn by leveraging demographic and behavioral data. Our research involved developing predictive models using support vector machines (SVM), random forests, and decision trees, evaluating their efficacy using real-world data from the telecom industry. Our findings underscore that random forests consistently outperform SVM and decision trees …
Published in Journal of Computer Technology & Applications · Vol. 15, Issue 2, 2024 · pp. 70–75 Read article
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Optimizing Customer Care Centre Performance: A Data Analytics Approach
Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …
Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article
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A Trust-Enhanced Security Architecture for Authenticating Customer Records in Banking Institutions
Abstract: The growing digital disruption of banking and financial services has completely altered the face of customer onboarding, money transactions, and financial service deliveries. Even as digital technologies provide unparalleled levels of efficiency and accessibility for consumers of financial services, they have also presented new challenges that are equally daunting. Among the growing number of financial threats that digital technology has spawned is the risk of synthetic identity fraud. Unlike identity …
Published in Journal Of Network security · Vol. 14, Issue 1, 2026 · pp. 16–22 Read article
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The Role of Social Media Analytics in Integrated Marketing Communication and Understanding Consumer Behaviour: The Pathway to Optimal Customer Relationship Management
Abstract: This study explores the role of social media analytics in understanding consumer behavior within the context of Integrated Marketing Communication (IMC). Businesses now have access to a lot of data thanks to the spread of social media platforms, which can give them important insights into consumer preferences, attitudes, and behaviors. This study discusses the methodologies and tools used in social media analytics and how they can be leveraged to enhance …
Published in International Journal of Electronics Automation · Vol. 1, Issue 1, 2023 · pp. 22–29 Read article
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Prediction of Customer Churn Using Machine Learning Classification Models
Abstract: Customer churn prediction is a critical task in both the telecommunication and medical industries, where retaining customers or patients is essential for ensuring long-term profitability and maintaining high-quality service. To address this, a range of machine learning models—including logistic regression, decision trees, random forests, gradient boosting machines, and support vector machines—were employed to accurately forecast churn behavior. Prior to model training, the dataset underwent thorough preprocessing, which included handling missing …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 86–92 Read article
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Evaluation of Credit Risk of Bank Customers with a Hybrid Approach of Data Mining Techniques
Abstract: Credit risk poses the most significant threat to financial and monetary institutions. Banks strive to offer loans that generate high returns while minimizing risk. Achieving this requires the ability to accurately identify and classify credit customers, both individuals and legal entities, according to their likelihood of fully meeting their obligations. This classification is done using relevant financial and non-financial criteria. The primary goal of this study is to assess the …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 11, Issue 3, 2024 · pp. 63–81 Read article
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Enhancing Customer Engagement with AI-Driven Movie Recommenders: Integrating Neural Collaborative Filtering, Sentiment Analysis, and Conversational Agents
Abstract: In today’s competitive digital landscape, user engagement is a critical factor for the success of entertainment platforms, especially those offering movie recommendations. This study introduces a comprehensive AI-driven framework designed to enhance customer interaction, satisfaction, and loyalty through the intelligent integration of multiple deep learning models. The system combines three core components: Neural Collaborative Filtering (NCF) for generating personalized movie recommendations based on user behavior and preferences, Long Short-Term Memory …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 3, 2025 · pp. 45–54 Read article
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Electric Scooty Purchasing Recommendations Using Customer Review
Abstract: As environmental awareness and sustainable practices have grown, E-scooters, often known as electric scooters, have gained popularity as a replacement for traditional automobiles. This research focuses on developing a recommendation framework for purchasing e-scooters, leveraging customer reviews as the primary data source. By analyzing reviews from diverse platforms, the framework aims to identify critical factors influencing customer satisfaction, including performance, battery life, design, comfort, and cost-efficiency. When we are considering …
Published in Journal of Artificial Intelligence Research & Advances · Vol. 12, Issue 2, 2025 · pp. 92–102 Read article
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Design and Implementation of an Automatic Tea Vending Machine Using Arduino Uno and Android-Based Customization System
Abstract: The Android app-based Automatic Tea Vending Machines are a clever and creative way to automate the tea-making process while providing consumers with a customized experience. The Arduino Uno microcontroller, which powers key functions like ingredient delivery, water heating, and customizable settings, is the foundation of this system. To ensure consistent and superior tea preparation, a kettle is used to heat water to the ideal temperature. Users may simply and remotely …
Published in Recent Trends in Electronics Communication Systems · Vol. 12, Issue 2, 2025 · pp. 1–7 Read article
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Revolutionizing Form and Function: Exploring 4D Printing as a Novel Manufacturing Approach for Complex Generative Structures and Customized Formworks
Abstract: This research delves into the transformative potential of 4D printing manufacturing technology, focusing on its innovative application in fabricating intricate generative and computational structures for adaptable formwork in both individualized and mass-customized scenarios. Spanning the interdisciplinary realms of digital design, digital fabrication, and material science, the study comprehensively explores the integration of these diverse fields. Utilizing generative algorithms and parametric design tools, the research employs simulations to realize complex patterns …
Published in International Journal of Manufacturing and Production Engineering · Vol. 1, Issue 2, 2023 · pp. 41–50 Read article
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Study of the Trends and Customer Buying Behaviour in The Automobile (Car) Industry
Abstract: This study examines car buying behavior in India, one of the largest automotive markets globally, contributing significantly to the Gross Domestic Product (GDP). Understanding how consumers decide on car purchases is essential for manufacturers and marketers. The research involved a comprehensive methodology, including a literature review, questionnaire design, survey distribution, and data analysis, to gain insights into Indian car buyers' preferences and trends. The findings reveal that young adults, primarily …
Published in Journal of Production Research & Management · Vol. 14, Issue 2, 2024 · pp. 9–18 Read article
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A Comparative Analysis of Machine Learning Techniques for Fruit Defect Detection Systems
Abstract: With evolving technologies in machine learning, significant advancements have been made in the livestock industry, helping to reduce waste, increase yield, achieve cost savings, and improve competitiveness in the marketplace. Fruit defect detection models support precision agriculture by providing valuable data for decision-making and enhancing overall efficiency through automated inspection processes. This study implements and comparatively evaluates machine learning models including MobileNetV2, a custom-designed convolutional neural network (CNN) model, ResNet50, …
Published in Journal of Image Processing & Pattern Recognition Progress · Vol. 11, Issue 3, 2024 · pp. 37–47 Read article
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Unlocking the Potential of Industry 5.0: Increased Productivity, Customization, and Sustainability
Abstract: Building on the tenet of Industry 4.0, Industry 5.0 signifies a paradigm shift in manufacturing and processes in industry while bringing fresh approaches for sustainable production and human-machine interactions. This paper examines the technological drivers, potential benefits, and challenges associated with implementing Industry 5.0 frameworks. Through analysis of current literature and emerging case studies, we explore how advanced technologies such as artificial intelligence, robotics, and the Internet of Things are …
Published in International Journal of Advanced Robotics and Automation Technology · Vol. 2, Issue 2, 2024 · pp. 10–18 Read article
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Design and Implementation of an Online Food Ordering System
Abstract: This study illustrates how the Online Food Ordering System has been tailored specifically to address the operational needs of Hotel Ambika, a semi-urban establishment. The system is designed to offer customers a smooth and interactive experience, allowing them to navigate through an organized menu, personalize their orders, and complete transactions with minimal effort. By using secure payment gateways and a virtual cart for easy order management, the system ensures a …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 106–115 Read article
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Custom Back-Side Illuminated Frame Transfer Charge Coupled Device (CCD): Chip Design and Electro-Optical Characterization
Abstract: This paper provides a comprehensive overview of the chip design and electro-optical characterization of a Charge Coupled Device (CCD). While CCD technology is well-established, there are limited research articles that offer holistic perspective of CCD chip development, covering aspects ranging from device architecture and chip layout design to characterization and optimization of electro-optical parameters. In this paper, we present CCD chip design and characterization of a custom 1200 x 256 …
Published in Journal of Semiconductor Devices and Circuits · Vol. 12, Issue 3, 2025 · pp. 39–55 Read article
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A Comprehensive Analysis of Classification Methods for Churn Prediction in Financial Services
Abstract: Persistent issues that affect long-term revenue in the banking sector include excessive client attrition. Customary churn models depend on measures related to customer satisfaction, which often result in low predictive accuracy due to their subjective nature. This study proposes an effective early warning model to address customer churn in financial services. Data is preprocessed through cleaning, one-hot encoding, Z-score normalization, and Min-max scaling. To handle class imbalance, the SMOTE algorithm …
Published in Journal of Advanced Database Management & Systems · Vol. 12, Issue 2, 2025 · pp. 47–61 Read article
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Harnessing the Power of Big Data for Personalized Marketing
Abstract: In today’s digital age, big data has revolutionized the way businesses engage with customers, driving a shift from traditional blanket marketing strategies to highly personalized campaigns. By examining large volumes of data gathered from various sources like social media, websites, and transaction records, companies can gain valuable insights into consumer behavior, preferences, and buying patterns. Personalized marketing leverages these insights into craft-tailored experiences that resonate with individual customers. For instance, …
Published in Current Trends in Information Technology · Vol. 15, Issue 1, 2025 · pp. 19–22 Read article
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Loan Prediction Using Random Forest Algorithm
Abstract: With the growth of the banking sector, more and more people are applying for bank loans. All of these loans are not allowed. The principal income of bank assets arises from the interest earned on the loan. Bank profit or loss depends largely on the amount of the loan, i.e., whether customers pay off the loan or fail. The main purpose of banks is to invest their assets in secure …
Published in Journal of Advanced Database Management & Systems Read article