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62 articles for “public sector”
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article
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Passive Digital Phenotyping for Longitudinal Burnout and Occupational Mental Health Surveillance: A Transformer-Based Explainable Deep Learning Approach Using Smartphone Behavioral Streams
Abstract: Occupational burnout constitutes a pervasive yet chronically under-surveilled public health threat, its insidious temporal evolution rendering episodic self-report instruments structurally inadequate for early detection. This paper introduces BurnoutSense, a passive digital phenotyping framework that continuously harvests eight heterogeneous smartphone behavioral data streams encompassing application usage ecology, communication metadata, geospatial mobility, screen interaction dynamics, inferred sleep rhythmicity, keystroke kinematics, ambient noise exposure, and battery/charging cadence to construct individualized multivariate behavioral signatures …
Published in International Journal of Behavioral Sciences · Vol. 3, Issue 2, 2026 · pp. 44–53 Read article