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120 articles for “customer service”
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Impact of Demonetization on Banks: Study on NPA of Public Sector Banks in Context with How to Stabilize NPA
Abstract: The banking sector is the pillar of the economy but now it has become the complete foundation of it. Business industries are developing, and the banking sector also benefits by expanding its activities. Other banking services charges are the medium of generating opportunity to getting more non fund base income. Nowadays banking sector has taken advantages of new technology for providing better services to their customers with less charges. Traditional …
Published in E-Commerce for Future & Trends · Vol. 11, Issue 2, 2024 · pp. 29–33 Read article
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Comparative Performance Study: Deterministic vs. Probabilistic Models in Retail Chains
Abstract: The finished goods, raw materials, and product stock that a business has on hand for sale are referred to as inventory. They enable the companies to achieve their sales levels and are a chance to cost control and decision making. It is a huge asset to a manufacturing firm. Inventory model permits forecasting of quantities of raw material, inventory and spare parts of the equipment to a very high level …
Published in Recent Trends in Mathematics · Vol. 2, Issue 1, 2025 · pp. 1–6 Read article
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A Comprehensive Analysis of Classification Methods for Churn Prediction in Financial Services
Abstract: Persistent issues that affect long-term revenue in the banking sector include excessive client attrition. Customary churn models depend on measures related to customer satisfaction, which often result in low predictive accuracy due to their subjective nature. This study proposes an effective early warning model to address customer churn in financial services. Data is preprocessed through cleaning, one-hot encoding, Z-score normalization, and Min-max scaling. To handle class imbalance, the SMOTE algorithm …
Published in Journal of Advanced Database Management & Systems · Vol. 12, Issue 2, 2025 · pp. 47–61 Read article
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A Study on a Single Server Batch Arrival General Bulk Service Queueing System
Abstract: AbstractThis paper deals with the transient and steady state behavior of a single server batch arrival bulk service queueing system. A batch of customers arrives according to a Poisson process, whereas the bulk service is rendered by a single server with a minimum batch size of ‘a’ and maximum of ‘b’. The service time follows a general distribution. Probability generating function of the distributions and , under equilibrium has been …
Published in Current Trends in Information Technology · Vol. 7, Issue 3, 2017 · pp. 1–8 Read article
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Enhancing Cyber Security in the Banking Sector Using Biometrics
Abstract: The fast-paced digital evolution within the banking industry has led to a substantial rise in the number of financial transactions conducted through online and mobile platforms. While this transformation has improved customer convenience and service accessibility, it has also exposed banking systems to a wide range of cyber threats, such as identity theft, phishing attacks, credential compromise, and financial fraud. Conventional authentication mechanisms, including passwords and personal identification numbers (PINs), …
Published in International Journal of Wireless Security and Networks · Vol. 4, Issue 1, 2026 · pp. 15–20 Read article
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Flavor Flow: Web Implementation of Food Ordering System
Abstract: Our proposed framework is a web food request framework that enables customers to use it easily. It subdues the disadvantages of the queuing system. The proposed framework could serve as a platform for convenient online food ordering from restaurants. This system enhances the process of receiving orders from customers. The online food ordering system presents a menu online, allowing customers to place orders according to their preferences easily. Additionally, customers …
Published in E-Commerce for Future & Trends · Vol. 11, Issue 3, 2024 · pp. 11–15 Read article
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Real-Time Cab Fare and ETA Prediction Using API Integration
Abstract: The exponential proliferation of ride-hailing platforms has necessitated the formulation of sophisticated and highly responsive predictive models for cab fare estimation and estimated time of arrival (ETA) computation. This work elucidates a robust framework leveraging real-time application programming interface (API) integration from Uber and Ola within a Flutter-based ecosystem to enhance predictive analytics. By assimilating real-time geospatial data, dynamic pricing algorithms, and latency-optimized API responses, this study investigates the empirical …
Published in Journal of Computer Technology & Applications · Vol. 16, Issue 2, 2025 · pp. 08–15 Read article
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Ingenious System for Control of Multifunction Metering Using Graphical User Interface
Abstract: AbstractIngenious system for control of multifunction metering using graphical user interface is developed for monitoring electricity, water and gas consumption. Accurate billing is an important factor to manage household finances especially in difficult times. It is a tool that records amount of energy, water and gas used by a residence or Organizations. This system consists of Energy Metering IC module, Water flow sensor and Gas Detector at customer side. Prepaid …
Published in Journal of Microcontroller Engineering and Applications · Vol. 5, Issue 3, 2018 · pp. 1–6 Read article
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Conceptual Modeling for Domains: Case of Logistic Terminals
Abstract: Logistics terminals in supply chains have to be designed and operated to ensure an acceptable level of service to its customers in terms of waiting times and turnaround times. Decisions problems on these issues are dealt at different managerial levels related to long term, medium term and short term planning. When performance improvement studies of different logistic terminal systems are to be conducted, many different models of the same terminal …
Published in Journal of Production Research & Management · Vol. 3, Issue 1, 2013 · pp. 1–7 Read article
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Comparative Study of Classifiers for Monitoring Fake Reviews of Online Products Using Opinion Mining
Abstract: With the increasing popularity of e-commerce, online dealers seek reviews or opinions from customers regarding the quality and service of their sold products. As the number of customer reviews grows rapidly, potential buyers face difficulties in reading and assessing them to make informed decisions. Unfortunately, some review websites include fake positive reviews, either added by the product companies themselves or submitted by users who have not made a purchase. This …
Published in Journal of Computer Technology & Applications · Vol. 14, Issue 2, 2023 · pp. 52–59 Read article
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Quick Service: A Scalable Multi-Service Web Platform—A Microservices Approach for Seamless Integration
Abstract: This study proposes a model designed to save both time and cost for individuals seeking convenient access to a variety of services. In today’s fast-paced lifestyle, people often require quick and reliable solutions that can be tailored to their immediate needs. Our approach focuses on delivering multiple on-demand services that can cater to both individuals and businesses, ensuring that essential tasks are completed efficiently and on time in many emerging …
Published in Journal of Open Source Developments · Vol. 12, Issue 3, 2025 · pp. 26–45 Read article
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Assess the Complaint Handling and Service Recovery Practices in Hotels: The Case of Debark Town, Ethiopia
Abstract: This study aims to assess the complaint-handling and service recovery practices of hotels in Debark town. The service sector is an important component worldwide, encompassing transportation, communication, the hotel industry, tourism, etc. The target group for this study consisted of patrons, staff, and managers of the Simien National Park Hotel. Data were collected using a non-probability sampling technique, specifically convenience sampling for customers. The researcher selected a sample of 81 …
Published in International Journal of Sustainability · Vol. 2, Issue 2, 2025 · pp. 7–12 Read article
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Building safety and security through architectural design.
Abstract: Everyone has the right to life, liberty, and security of person. Security is a type of protection from or say it is the resilience against any type of potential harm of other unwanted force or threat that is caused by others, by restraining the freedom of others to act. Beneficiaries in this study of technical referents of security in any building may be persons and social groups, objects, and institutions, …
Published in International Journal of Urban Design and Development · Vol. 1, Issue 1, 2023 · pp. 47–53 Read article
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Driving Digital Transformation with Robotic Process Automation
Abstract: Compared to conventional administration methods, robotic process automation (RPA) has a number of advantages. Without a less intrusive mechanical hurdle, it allows for cost savings and resource liberation. Other benefits include more output, greater precision (and fewer errors), the potential to streamline regulatory compliance, quicker service (and hence higher customer satisfaction), and more uniformity. A description of business and digital transformation using procedure technology.The creation and use of computer-generated robots …
Published in International Journal of Advanced Robotics and Automation Technology · Vol. 1, Issue 1, 2023 · pp. 27–31 Read article
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Trapeza Intelligence: Transforming the Information
Abstract: ABSTRACTInformation is the heart of every business. For effective decision making, information management is required so that pertinent information is available from time to time. Nowadays, the banking and financial service industry is rapidly changing due to the factors like globalization, mergers and acquisitions and technological innovations. With information pouring into the organization, banks are constantly challenged to turn vast data stores into actionable insight. This can be achieved with …
Published in Current Trends in Information Technology · Vol. 2, Issue 3, 2012 · pp. 29–37 Read article
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Security to Home Automation System
Abstract: Home automation makes our lives easier and safer. We connect multiple devices into a single home network to ease our everyday lives. We are adding more gadgets to our homes everyday, which offer many useful features like monitoring,controlling and optimizing home efficiency and saving more. These gadgets are connected to internet and pass data to internet all the time. Just like any other internet-connected device like your PC,they are vulnerable …
Published in Journal of Communication Engineering & Systems · Vol. 11, Issue 1, 2021 · pp. 9–14 Read article
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Get-Together: A Web-Based Platform for Organising, Booking, and Management of Venues, Services, Events, and Commodities
Abstract: Planning an event is often a complicated and demanding process that requires the coordination of several independent service providers, including venue managers, caterers, decorators, entertainers, musicians, vendors, and many others. Relying on traditional booking approaches usually means depending on manual communication or third-party agencies, both of which can introduce unnecessary delays, scheduling conflicts, higher costs, misunderstandings, and limited room for personalisation. This research proposes a comprehensive web-based platform designed to …
Published in Journal of Web Engineering & Technology · Vol. 13, Issue 1, 2026 · pp. 41–47 Read article
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A Survey on Quality Team Effectiveness in Modern Service Factories
Abstract: In today’s increasingly competitive environment, service‐oriented factories—i.e., operations that deliver services rather than physical goods but use a factory‐style process (such as outsourcing centres, shared service centres, processing hubs, digital service factories)—are under pressure to enhance both quality of output and team effectiveness. This survey paper explores the role of quality teams within modern service factories, and investigates the factors influencing their effectiveness, the mechanisms by which they contribute to …
Published in Journal of Production Research & Management · Vol. 15, Issue 3, 2025 · pp. 25–30 Read article
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New-Age E-voucher Utility: Redefining Peer-to-Peer Transactions in the Digital Economy
Abstract: This system introduces an innovative new-age e-voucher utility designed to facilitate peer-to-peer (P2P) intake through a person-pleasant cell platform. This revolutionary answer empowers people to create and list e-vouchers for numerous services, experiences, or bodily goods, circumventing conventional channels and fostering an extra direct financial machine. Operating on a decentralized architecture, the utility guarantees stable transactions through fee gateways and contains a recognition machine to set up acceptance as true …
Published in International Journal of Computer Science Languages · Vol. 2, Issue 2, 2024 · pp. 36–46 Read article
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The Significance of an Open and Fair Internet
Abstract: This review work investigates the idea of net neutrality, highlighting its importance, arguing for and against it, and examining its effects on society. According to the concept of "net neutrality", all internet traffic should be treated equally without prejudice or favouring any one data or service over another. The study chronicles the development of net neutrality from its early years, when academic research was the main use of the internet, …
Published in Journal Of Network security · Vol. 11, Issue 1, 2023 · pp. 39–43 Read article