Voice of customer (VOC)
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Ensuring Holistic Customers’ Requirements using QFD In Accordance with D-M-A-I-C to Promote FTR Approach
Abstract: Ensuring the Quality to First Time Right (FTR) as professed by Philips Crosby is necessity of today’s rapidly growing manufacturing dependent society. But while maintaining the pace of manufacturing one should ensure the limits of undesired by-products [1] which adversely cause the environment to diminish. The conceptual phenomenon of FTR increases the boundaries of six sigma in order to claim the defects to the level of Zero from 3.4 PPM. …
Published in Journal of Production Research & Management · Vol. 3, Issue 3, 2013 · pp. 13–17 Read article