ULB digitization
1 article · search the full text for this term
-
CiviCare: An AI-Powered Smart Water Governance and Grievance Resolution System for Urban Local Bodies in India
Abstract: Water supply operations in many Indian Urban Local Bodies (ULBs) continue to rely on manual processes that lack transparency, efficiency, and accountability. Citizens often have limited access to information regarding supply schedules, connection status, and billing details. Grievances are frequently reported through informal channels, resulting in poor traceability and lack of resolution assurance. This paper introduces CiviCare, a full-stack AI-enabled web platform designed to digitize and optimize municipal water governance …
Published in Journal of Web Engineering & Technology · Vol. 13, Issue 2, 2026 · pp. 15–23 Read article