service operations
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A Survey on Quality Team Effectiveness in Modern Service Factories
Abstract: In today’s increasingly competitive environment, service‐oriented factories—i.e., operations that deliver services rather than physical goods but use a factory‐style process (such as outsourcing centres, shared service centres, processing hubs, digital service factories)—are under pressure to enhance both quality of output and team effectiveness. This survey paper explores the role of quality teams within modern service factories, and investigates the factors influencing their effectiveness, the mechanisms by which they contribute to …
Published in Journal of Production Research & Management · Vol. 15, Issue 3, 2025 · pp. 25–30 Read article