Operational Cycle Time
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Process Mapping and Bottleneck Analysis of the Wellness Provider Deployment Cycle
Abstract: This Study focuses on understanding how a wellness service provider company currently manages the process of assigning wellness professionals—such as fitness trainers, doctors, and mental health experts—to corporate clients, and where delays tend to occur within that process. As the organization follows an aggregator-based service model, it works with a wide network of freelance professionals spread across multiple cities. While this approach allows flexibility and rapid expansion, it also makes …
Published in Journal of Production Research & Management · Vol. 16, Issue 2, 2026 · pp. 26–32 Read article