Internet banking
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Customer Perception on the Acceptance and Performance of Internet Banking in Public Sector Banks
Abstract: Internet Banking is one of the most promising areas in which today’s banks deal with. They provide easy and simple method to the customers for various financial transactions without any hurdles. The advanced information technology provides full support to the banks for serving their customers. The acceptance of Internet banking has increased gradually and has attracted more and more customers towards banks. The performance can be one criterion on which …
Published in Journal of Production Research & Management · Vol. 2, Issue 1-2-3, 2012 · pp. 25–36 Read article