Interactive voice response system (IVRS)
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Identifying and Blocking of Non-productive Calls in Emergency Call System Using Machine Learning and IVRS Integration
Abstract: The Dial 100 emergency reaction gadget handles over 1,000,000 calls every day, with over 95% being unproductive, such as blank, machine-generated, and spoofed calls. These futile calls waste resources and put off responses to actual emergencies. This look presents a comprehensive solution integrating advanced name evaluation, system learning, and an interactive voice response system (IVRS) to filter out and prevent these calls. Our technique starts with studying incoming calls to …
Published in Journal of Communication Engineering & Systems · Vol. 14, Issue 3, 2024 · pp. 20–28 Read article