Search
2 articles for “voice of customer (student)”
-
Industry Responsive Metallurgical Engineering Education Quality Through TQM
Abstract: There is impending shortage of metallurgical engineering fresh graduates, partly due to their exodus into more remunerative and rosy sectors. This paper attempts to highlight the problems and also offers conceptual solutions to abate them. One of the most potent solutions lies in the requisite motivation of students to get thickly absorbed in the TQM (total quality management) environment. This paper attempts to pose issues and map the framework for …
Published in Journal of Materials & Metallurgical Engineering · Vol. 4, Issue 1, 2014 · pp. 13–22 Read article
-
QFD Methodology Application to Vocational Training Centres: A Case Study
Abstract: The main population of the stakeholders comprised of students, faculty members, industry people, alumni, parents and members of the society. Based on the data collected from stakeholders needs and expectations of the specific customers for vocational training were assessed and finally the customer’s needs were prioritized and analyzed through QFD technique. For the statistical data analysis, the study used the SPSS software package. The results of the study showed that …
Published in Journal of Production Research & Management · Vol. 5, Issue 2, 2015 · pp. 34–51 Read article