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3 articles for “Voice of customer (VOC)”
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Ensuring Holistic Customers’ Requirements using QFD In Accordance with D-M-A-I-C to Promote FTR Approach
Abstract: Ensuring the Quality to First Time Right (FTR) as professed by Philips Crosby is necessity of today’s rapidly growing manufacturing dependent society. But while maintaining the pace of manufacturing one should ensure the limits of undesired by-products [1] which adversely cause the environment to diminish. The conceptual phenomenon of FTR increases the boundaries of six sigma in order to claim the defects to the level of Zero from 3.4 PPM. …
Published in Journal of Production Research & Management · Vol. 3, Issue 3, 2013 · pp. 13–17 Read article
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QFD Methodology Application to Vocational Training Centres: A Case Study
Abstract: The main population of the stakeholders comprised of students, faculty members, industry people, alumni, parents and members of the society. Based on the data collected from stakeholders needs and expectations of the specific customers for vocational training were assessed and finally the customer’s needs were prioritized and analyzed through QFD technique. For the statistical data analysis, the study used the SPSS software package. The results of the study showed that …
Published in Journal of Production Research & Management · Vol. 5, Issue 2, 2015 · pp. 34–51 Read article
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Implementation of Maintenance Quality Function Deployment in Kulfi Ice Cream Making Industry
Abstract: Quality Function Deployment (QFD) is a technique in Total Quality Management (TQM) that is used to effectively convert vague customer voices into technical language. It is used to set effective targets for enhancing the products and services provided by an organization. Total Productive Maintenance (TPM) is a reliable method for achieving high quality in maintenance engineering. TPM does not include a technique to incorporate Voice of Customers (VOC) in its …
Published in Journal of Production Research & Management · Vol. 14, Issue 3, 2024 Read article