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5 articles for “Customer relationship management (CRM)”
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E-Cart Shopping
Abstract: Usually, if customers want to buy a product, they should visit the shopping malls, go through the products they wish to purchase, they do the payment and get the products to the home. To overcome this manual visit to the shopping malls, we can use this application to visit the shopping malls virtually and make the payment of purchase. In this system, an administrator is going to add a new …
Published in E-Commerce for Future & Trends · Vol. 6, Issue 3, 2019 · pp. 21–24 Read article
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Simple CRM Ticketing Tool
Abstract: The objective of this project is to design and develop a simple customer relationship management (CRM) ticketing tool specifically aimed at small and medium-sized businesses (SMBs) to help streamline customer support operations. The system enables users to raise support tickets for issues, queries, or service requests, which can then be tracked and managed by the support team. Administrators or support staff can assign tickets, update statuses, such as open, in …
Published in E-Commerce for Future & Trends · Vol. 13, Issue 1, 2026 · pp. 1–9 Read article
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Advanced Collaboration and Project Management Platform
Abstract: The growing dependence of employees on remote and hybrid working modes worldwide has driven a demand for modern collaborative platforms to optimize project management. All organizations are keen on solutions that enhance workflow efficiency, facilitate seamless communications, and boost overall productivity. The study presents an advancement in project management collaboration and aims at finding solutions to meet those demands, using API integration. The study explores the extent to which API …
Published in Journal of Web Engineering & Technology · Vol. 12, Issue 2, 2025 · pp. 11–18 Read article
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Finding Churn Trend Scenario Using ML Techniques
Abstract: Abstract Media transmission and in addition the network access suppliers assumes an essential part in the mobile communications and the data society. Telecom segment is consistently developing with its progression in highlights and innovation. Consumer loyalty is an imperative factor which chooses the execution of firms. Customer churn expectation is an essential technique in CRM (Customer Relationship Management), knowing the churn propensity appeared by the customers helps to take better …
Published in Journal of Telecommunication, Switching Systems and Networks · Vol. 6, Issue 1, 2019 · pp. 1–8 Read article
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Patient Relationship Management: A CRM Approach to Patient Care
Abstract: In the business world, customer relationship management is utilized to hold customer reliability so as to expand income. Healthcare associations can fabricate a similar sort of relationship with patients, and it can likewise offer progressively unmistakable advantages. The principal advantage is by utilizing a similar hospital; a patient's treatment history ought to be moderately outstanding by the association. Intermittently, extraordinary hospitals utilize distinctive patient data frameworks which are not constantly …
Published in Research and Reviews: A Journal of Health Professions · Vol. 9, Issue 1, 2019 · pp. 45–58 Read article