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23 articles for “sentiment analysis (SA)”
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Explainable Sentiment Mining Model in Mental Health Forums for Emotion Classification and Justification
Abstract: Understanding and interpreting emotions expressed in online mental health discussions plays a crucial role in enabling early detection of psychological distress and facilitating timely interventions. As individuals increasingly turn to digital platforms to share personal experiences and seek support, automated systems capable of accurately identifying emotional states can significantly assist clinicians, moderators, and support communities. This paper presents a deep learning–based sentiment mining and emotion classification framework specifically designed to …
Published in International Journal of Algorithms Design and Analysis Review · Vol. 4, Issue 1, 2026 · pp. 22–32 Read article
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Sentiment Analysis of X (Formerly Twitter) Using Machine Learning
Abstract: Sentiment analysis is a methodology to determine the nature and behavior of each and every user for the content posted on the social media platform in the form of post and feed. Consumers of the online platform are encouraged to post reviews of the product that they purchase. Little attempt is created by Amazon to confine or limit the content of these reviews. The number of reviews for various merchandise …
Published in Journal of Software Engineering Tools & Technology Trends · Vol. 11, Issue 2, 2024 · pp. 28–37 Read article
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Optimizing Customer Care Centre Performance: A Data Analytics Approach
Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …
Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article