STM Journals Peer-reviewed research from Consortium e-Learning Network

Research and Reviews : A Journal of Medical Science and Technology

Women’s Satisfaction with Care Providers Interaction and Associated Factors among Pregnant Women Attending Antenatal Clinic in Tiyo District, Arsi Zone, Ethiopia, 2016: Institutional Based Cross-Sectional Study

  1. Daniel Bekele
  2. Hinsermu Bayu
  3. Kassahun Beyene
  4. Dereje Bikila

Abstract

Background: Health care provider-client interaction during antenatal care is an effective strategy to improve maternal health care seeking behavior. When clients are informed and involved in decision making, they are more adherent to medical recommendation and carry out more health related behavioral changes. However, the unsatisfactory interaction between health care providers and women pose a significant challenge in the health care service utilization.Objective: This study is aimed to assess women’s satisfactions with care provider interaction during antenatal care services and associated factors in health centers, Tiyo district of Arsi zone.Methods: A cross-sectional study design using quantitative methods was employed from June to July 2016. A total of 386 women were enrolled in the study through systematic random sampling technique. Both bivariate and Multivariate logistic regression was carried out to identify the associations of each explanatory variable with the outcome (satisfaction) variable. The degree of association was assessed using odds ratio with its 95% confidence interval and p-value of 0.05 was used to identify significant variables. Results: Overall (83.2%) of women were satisfied with care provider interaction during antenatal care services in the district. Age (AOR = 17.07, 95%CI=2.13, 13.68), history of abortion (AOR = 3.20, 95%CI= 1.58, 6.48), wanted pregnancy (AOR= 0.30, 95%CI=0.13, 0.68), knowledge (AOR=0.47, 95%CI=0.24, 0.91) and expectations (AOR=5.89, 95%CI =:2.00, 16.89) were significant predictors of women’s satisfaction with care providers interaction.Conclusion: The study revealed although majority of women were satisfied with over all communications, component wise dissatisfaction was higher. Age, history of abortion, knowledge and expectation of the women were important predictors of satisfaction with care provider interaction. Keywords: Ethiopia, pregnant women, satisfaction
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