Total Quality Management - A Developmental Perspective

Prof Priyavrat Thareja; Prof. P. B. Mahapatra; Prof. D. D. Sharma

Abstract

The Journey to Quality management is culture oriented, and requires intention, perfection and devotion. Say, an attitude to excellence is required. The mending of culture is subject to acceptance. It is difficult to orient, towards the new philosophy (as Deming clamours in his 14 points).This brief emphasises the importance of implementation of TQM through the perspective of various models. While their effectiveness is logistically poised, ultimately, the success of implementation will happen only when the constructs of the model match with the culture of implementing organisation or people. Of the many strategies, the TQM aligned organisation can choose any one; but the road map is always charted through a strategic design of orienting people versus processes. People impact through Leadership, cross functional teams etc. managing what’s, and how’s – the basics to processes. How continual improvement is addressed is mapped in this paper. Models like GOAL/QPC, Toyota’s 4-P, Kanji’s and Thareja’s AUM model – as some of the tenets are sketched to drive TQM in a systematic and regressive way.Keywords: TQM models, Deming, Juran, Change, Culture, PDCA, AUM, transformation