Investigating the Effect of Communication Strategy and Commitment on Incident Reporting

Victor Kwabena Aduboffour; Zacharia Bissah; Emmanuella Anang

Abstract

Incident reporting is extensively used in the mining industry. By far, certain factors such as behavior, communication culture and safety culture that influence its effectiveness have been investigated. However, the influence of other factors such as communication strategy and commitment of mine workers on incident reporting have not been established. This study investigates the effect of communication strategy and commitment of gold mine workers on incident reporting. The descriptive research design and mixed method were employed to investigate the influence of the variables. It was identified that incident reporting is directly and significantly affected by communication strategy. On the contrary, commitment of mine workers had negative and negligible effect on incident reporting at the mines. Communication strategy directly correlated with commitment of mine workers. Commitment of mine workers towards incident reporting can be improved when the communication strategies are also improved. The findings obtained may trigger top management in the mining industry in the study area to devise feasible means to improve their communication strategy, and further improve the commitment of their workers towards incident reporting.Keywords: Safety, incident reporting, communication strategy, commitment