E-Commerce for Future & Trends Review Article

Exploring Artificial Intelligence in the Finance Sector

  1. Nikhilesh Singh MCA, Thakur Institute of Management Studies, Career Development and Research Mumbai
  2. Neesha Diwakar MCA, Thakur Institute of Management Studies, Career Development and Research Mumbai

Abstract

Artificial intelligence (AI), machine learning (ML), and progressive algorithms illustrate a substantial technological leap with wide applications across sectors like automobiles, healthcare, gaming, finance, entertainment, and more. The foremost objective of AI is to produce intelligent, independent systems capable of self-sustaining decision-making. This study delivers a concise summary of AI, concentrating on its transformative influence on finance, especially within banking, asset firms, derivatives markets, and insurance enterprises. It summarizes the challenges encountered by the financial industry and their importance, as well as the pros and cons of AI acceptance. Additionally, the report delivers recommendations on how AI will form financial enterprises in the future. AI-driven creations in finance guarantee enhanced efficiency, risk management, consumer experience, and personalized services. Regardless, they also expand concerns about data privacy, algorithmic discrimination, cybersecurity, and potential job eviction due to automation. However, adopting AI offers important opportunities for financial organizations to stay competitive, adjust to market dynamics, and provide value-added solutions. By leveraging AI algorithms and data exploration, financial associations can facilitate operations such as credit scoring, fraud detection, portfolio management, and client or consumer service, permitting more immediate decision-making and deeper insights into customer or client behavior. AI-driven chatbots also improve customer relations by delivering personalized suggestions and support. In conclusion, AI is revolutionizing the finance sector, but successful integration needs managing ethical, regulatory, and technological challenges while expanding the benefits.

Keywords

References (12)

  1. Agarwal M. (2019). Will artificial intelligence become the future of Fintech in India? [online] Inc42 Media. Available from: https://inc42.com/features/will-artificial-intelligence-become-the-future-of-fintech-in-india/
  2. Gauvrit P. (2017). How AI can deliver a personalized and predictive customer experience. [online] Eptica. Available from: https://www.eptica.com/blog/how-ai-can-deliver-personalized-and-predictive-customer-experience.
  3. Pau LF. Artificial intelligence and financial services. IEEE Transactions on Knowledge and Data Engineering. 1991;3(2):137-148. doi:10.1109/69.87994
  4. Agrawal A, Gans J, Goldfarb A. Economic Policy for Artificial Intelligence. Innovation Policy and the Economy. 2019;19:139-159. doi:10.1086/699935
  5. Kunwar M. Artificial intelligence in finance: Understanding how automation and machine learning are transforming the financial industry [thesis]. Kokkola, Finland: Centria University of Applied Sciences; 2019.
  6. Xie M. Development of artificial intelligence and effects on financial system. J Phys Conf Ser. 2019;1187(3):032084.
  7. Wallon C. Artificial intelligence applications in corporate finance [Master’s thesis]. Liège (Belgium): Université de Liège; 2019. 132 p. Available from: http://hdl.handle.net/2268.2/7558.
  8. Lin TCW. Artificial intelligence, finance, and the law. Fordham Law Rev. 2019;88(2):531–51. Available from: https://ir.lawnet.fordham.edu/flr/vol88/iss2/6.
  9. Patel K. Artificial intelligence in finance. Int J Sci Adv Res Technol. 2018;4(4):2787–88.
  10. Kumari B, Kaur J, Swami S. System Dynamics Approach for Adoption of Artificial Intelligence in Finance. Lecture Notes in Mechanical Engineering. 2021:555-575. doi:10.1007/978-981-15-8025-3_54
  11. Baldwin AA, Brown CE, Trinkle BS. Opportunities for artificial intelligence development in the accounting domain: The case for auditing. Intell Syst Account Finance Manag. 2006;14:77–86.
  12. Jackson M. (2017). How artificial intelligence can deliver a personalised banking experience. [online] Finextra Research. Available from: https://www.finextra.com/blogposting/14617/how-artificial-intelligence-can-deliver-a-personalised-banking-experience.
Support