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Tools to study Service Quality and User Satisfaction level for Law Databases: A Basic Outline for Future ResearchBy Swati Mate
Abstract: Testing of User satisfaction has to study what are the things which are contributing for user satisfaction. Assessment of User satisfaction is the most important and recognized library outcomes measurement. Physical appearance and ambience of library facilities is also important part of assessment. In other way, assessments are the user’s collective experience of service quality measure. It is nothing but the gaps between their expectations of good service and also …
Published in Journal of Advancements in Library Sciences · Vol. 6, Issue 1, 2019 · pp. 265–267 Read article →