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2 publications

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    Interpretive Structural Modeling for Water Supply Service in India

    By S. Satapathy

    Abstract: This paper develops a systematic assessment of the sustainability of water services provided to the consumers in rural, urban and municipality area in India and finds the interrelation between different dimensions by interpretive structural modeling. Given the conflicting preferences among the stakeholders and the incomplete, uncertain and contradictory understanding about water service by the Indian consumers, it is recognized that managing water resources sustainably is a wicked problem. In India …

    Published in Journal of Offshore Structure and Technology · Vol. 2, Issue 1, 2015 · pp. 17–33 Read article

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    Measurement of Service Satisfaction of Mobile (Cellular) Services of India

    By Ujjal Das, Vishal Kumar, S. Satapathy

    Abstract: Nowadays, the mobile industry in India has developed to be very competitive, as different cellular companies jostle for the attention of subscribers. One of the key challenges confronting these cellular companies is how they manage their service quality, which holds a great importance to customer satisfaction. Service quality and customer satisfaction are very essential in maintaining customer loyalty. In this paper, an attempt is made for concrete and measurable improvements …

    Published in Journal of Mobile Computing, Communications & Mobile Networks · Vol. 2, Issue 1, 2015 · pp. 5–12 Read article

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