1 publication

• Published Subscription Review Article 14 Sep 2024

  Sentiment Analysis of E-Commerce Reviews using Machine Learning

  By Riya Kawale, Namrata Patole, Sahil Karekar, Vedant Padhye

  Abstract: In e-commerce, sentiment pertains to the emotional responses, opinions, or perceptions that customers have about their online shopping experiences, including factors like product quality, service, and various processes such as ordering, shipping, and customer support. Sentiment analysis, which involves machine learning techniques, plays a crucial role in deciphering these sentiments. By using sentiment analysis, companies can obtain valuable insights from customer feedback from diverse online sources, including social media, surveys, …

  Published in Journal of Operating Systems Development & Trends · Vol. 11, Issue 3, 2024 · pp. 25–37 Read article →