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Innovative Housekeeping Affecting Guest DecisionsBy T. Milton, Jitendra Das
Abstract: A hotel succeeds on the sale of rooms , food, beverages and other minor services such as laundry ,health club and so on. The room sales constitutes a minimum of 70% of these sales in which housekeeping plays a major role. Housekeeping may be explained as “provision of clean, comfortable, safe and aesthetically appealing environment provided for the guest”. Innovative housekeeping is a practice adopted by the hoteliers to make …
Published in Journal of Production Research & Management · Vol. 0, Issue 0, 2011 · pp. 41–47 Read article →