descriptive data analysis
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Optimizing Customer Care Centre Performance: A Data Analytics Approach
Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …
Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article
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A Data-driven Approach to Sales Analysis
Abstract: Decisions made using data from digital sources are said to be data-driven when they are analysed and interpreted. Across many sectors, a data-driven approach is an effective technique for gaining insights, making wise choices, and guiding corporate strategy. This study covers the concept of data analytics in sales analysis of bakery and mess. It involves evaluating diverse types of information, including sales data, customer preferences, production costs, and supplier details. …
Published in Journal of Advanced Database Management & Systems · Vol. 11, Issue 1, 2024 · pp. 29–41 Read article