Journal of Mobile Computing, Communications & Mobile Networks Review Article
Design And Implementation Of A Multi-Modal Mobile Application Safety Analytics Utilizing Nlp
Abstract
This study suggests a multi-modal mobile app safety analytics platform that uses natural language processing (NLP) to handle voice, text, and SOS messages. For effective intent recognition and decision-making, the platform processes all messages in a standard text or SOS flag format. Tokenization and normalization are used to process text communications, whereas noise reduction and text conversion are used to handle voice messages. For a quicker response, the SOS messages are processed without any intermediary processing. The platform's performance evaluation reveals a high accuracy rate of (>90%) for intent detection, 85–90% for speech recognition, 98% for text processing, and 92% for the entire system. It is appropriate for real-time mobile app operation due to its low response time (~1.2 s) for efficient operation. The platform works well to increase user safety. Future research can focus on enhancing performance in noisy settings and including an effective intent detection method for increased effectiveness.
Keywords
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