1 publication

• Published Subscription 27 May 2020

  Sentiment Analysis Based Telecom Churn Prediction

  By Sandeep Ranjan, Sumesh Sood

  Abstract: Predicting customer churn is a big challenge and a survival basic for Telecom operators. In a large and competitive market like India, it is very essential to gather real-time customer feedback as a health indicator. Social networks have evolved as a rich source of real-time sentiments and opinions of the general public. In this research, tweets for the Twitter handle of 5 major telecom brands in India: Aircel, Bharti Airtel, …

  Published in Journal of Web Engineering & Technology · Vol. 7, Issue 1, 2020 · pp. 6–12 Read article →