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Role of Total Quality Management in Academic Libraries and Information ServicesBy Satish Kumar
Abstract: A key point in an organisation, total quality management (TQM) must be introduced and led by the top management. Mostly, it focuses on customer needs and their satisfaction. No organisation can accomplish its goals with it. In fact, it directs and guides an organisation to achieve its goals. The present study talks about the importance of TQM in context with academic libraries. Principles and features of TQM have been also …
Published in Journal of Advancements in Library Sciences · Vol. 6, Issue 1, 2019 · pp. 32–37 Read article →