1 publication

• Published Subscription Review Article 4 Apr 2024

  Optimizing Customer Care Centre Performance: A Data Analytics Approach

  By V. Vijayakumar, Pavithra S.

  Abstract: Customer care centres are essential in today's competitive corporate environment for ensuring client loyalty and satisfaction. By utilizing data analytics approaches, one may gain important insights regarding performance overall, operational effectiveness, and customer interactions. Data analytics encompasses the analysing, interpretation, and extraction of valuable insights from data to aid decision-making and address intricate issues. Call centre analytics is the process of gathering and evaluating call data to assist companies in …

  Published in Recent Trends in Programming languages · Vol. 11, Issue 1, 2024 · pp. 34–49 Read article →