1 publication
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Published Subscription Review Article
Insurance Chatbot for Customer Support Using LLM and Generative AIBy Om Rajendra Deokar, Ashish Chincholikar, Suraj Chothe, Radhakrishna Naik
Abstract: The Insurance Chatbot for Customer Support is an AI inspired solution designed to streamline customer interactions within the insurance industry. The main purpose of Large Language Models and Generative AI in the chatbot enhances accessibility to policy details, facilitates seamless policy enrollment and enables real time claims tracking. Its ability to process natural language queries ensures accurate and intuitive responses, significantly reducing customer confusion and operational inefficiencies. This chatbot addresses …
Published in Journal of Computer Technology & Applications · Vol. 17, Issue 2, 2026 · pp. 41–47 Read article →