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Total Quality Management Initiatives for Enhancing the Performance of Manufacturing Companies: An Empirical InvestigationBy Jagdeep Singh, Surjit Kumar Gandhi, Harwinder Singh
Abstract: Total quality management is the industrial management approach of reducing defects by improving the processes. This study has been carried out in SMEs of northern India which have implemented TQM initiatives and faced different barriers in its successful implementation. Questionnaire survey has been performed followed by Qualitative and Quantitative modeling including interpretive structural modeling, fuzzy set theory, and structural equation modeling. Results of investigation recommended that resistance from employees is …
Published in Journal of Production Research & Management · Vol. 9, Issue 3, 2019 · pp. 41–55 Read article →