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Emotional Intelligence and its Impact on Service Quality–An Empirical Study on Garment Retail Stores of Jammu CityBy Deepak Jain
Abstract: Today, employers cannot afford to loose quality employees because of the competition. If they do, then leftemployee working with different company can turn-out as a threat for your company in future. Fundamental canbe applicable for any sector or for any industry, but negative impact will be more on retail sector–being the lastbut closest element of distribution channel to the customers. The purpose of this research paper is to find outrelationship …
Published in Journal of Construction Engineering, Technology & Management · Vol. 1, Issue 1-3, 2011 · pp. 1–14 Read article →