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• Published Subscription 18 Jan 2021

  TQM Need and Application in the Billing Process

  By Anuradha A. Pore, S. S. Pimplikar

  Abstract: This study investigates need for improvement in quality management by billing department, in the companies already certified for ISO and implementing measurement and reporting of cost of quality in the billing department. Its main purpose is to examine the gaps in the billing procedure that needs to close behind quality certification and the extent to which a firm can measure and report quality costs. A sample of 360 bills was …

  Published in Journal of Construction Engineering, Technology & Management · Vol. 2, Issue 1-3, 2012 · pp. 87–101 Read article →